Best Western Plus Wichita West Airport Inn

Lack of promised transportation spoiled...

Liked: The bed was extremely comfortable, the breakfast good, and, as a tea drinker, I was more than happy with the quality and variety of teas available. Plus, tea and coffee were available 24 hours a day in the lobby, at no charge. Microwave oven in breakfast room available for guest use.
Disliked: I stayed at the hotel from Thursday afternoon, March 27, 2025 until early Monday, March 31. One of the reasons I chose this hotel was because it offered a Courtesy Shuttle. Imagine my disappointment when I arrived at the airport only to find that the shuttle was not available because the van was in the shop for major repairs! (I later learned that the door was torn off by high winds, so not a quick fix.) The hotel clerk who answered the phone suggested that I either get an Uber or rent a car. (I am 77 years old, and have no idea how to get an Uber and I dislike driving in unfamiliar cities.) Since I was in Wichita for my granddaughter's wedding, I called her and even though she was, at that moment, heading in the opposite direction to pick up last minute items for the reception, she graciously turned around and came to the airport and delivered me to the hotel. She and her fiance also returned later to take me to dinner even though it was not particularly convenient for them to do so as both had bachelor parties later that eveningUpon checking in at the hotel, the woman on the desk just shrugged when I remarked on the inconvenience caused by the lack of the shuttle and again suggested that I use Ubers or rent a car. However, other employees were more helpful, especially Wendy, who, when I spoke to her on Friday offered me a discount on my bill and also arranged for my transportation back to the airport on Monday morning. My adult grandson arrived at the hotel with his mother late Friday night and was able to give me a ride to a grocery store and also to the wedding, but he had to leave early Sunday morning so I was confined to the hotel on Sunday. My transportation to the airport at 4:15 a.m. was provided by a gentleman named Ron, I believe, who was the shuttle driver, who came in his own vehicle. USAF veteran, very nice man, who, like myself, wondered why the hotel management did not think to rent a van until their own was repaired.