Best Western Plus Waterloo Guest Reviews
Write a review
|4.6 miles from Waterloo centre|
Write a review
Dawn, Beamsville, visiting RIM Park Sun, 26 May 2013
It was very close to many shops and services and the checkout time was ideal for our family. Room was clean and bright and there was a huge TV. Thanks for making our stay fun in Waterloo.
Liked: Very positive.
Kai Tue, 13 November 2018
Michael Sun, 11 November 2018
Clean comfortable facility; friendly staff...
Liked: Very friendly and courteous staff who were obviously interested in our comfort and security. Receptionist took the time to ensure we understood that some hockey teams would be frequenting the property during a local tournament; that there was adequate parking nearby if the lot filled up.
Disliked: Breakfast was nutritious and adequate but probably not worth the additional fee for fare typical of breakfasts that are frequently included in the hotel rate.
Thomas Mon, 5 November 2018
Karamjeet Mon, 5 November 2018
Home away from home
Liked: Love the staff, customer service and cleanliness of the rooms and the whole place itself. Parking was great too onsite.
Disliked: Restaurant could have had a little more variety than your normal in room service menu. Although great tasting food no doubt.
Anonymous Sat, 3 November 2018
Anonymous Tue, 30 October 2018
Deborah Mon, 29 October 2018
Convenient place to stay enroute...
Nathalie Mon, 29 October 2018
Excellent Hotel for the value.
Liked: Very quiet building - comfortable beds - super clean - ordered a glass a wine and took it to my room.
Sandra Mon, 29 October 2018
Exceeded expectations, comfort of home.
Liked: Comfortable bed, nice shower, older hotel but updated with gleaming fixtures and beautifully decorated. Nice to have a restaurant right in hotel - we enjoyed a light snack before the play.
Donna Mon, 29 October 2018
Disliked: The hotel is dirty. When I brought it to the attention of the front desk person and also to the attention of housekeeping through a note left for them to read when they cleaned our room, no action was taken to compensate or correct the situation. Also the housekeeper manager was rude to the front desk person and yelled at her for checking us in 45 minutes before check in because the room was not done. That to me is unprofessional. We dropped off our clothes and left so they could finish our room. The areas of uncleanliness cannot be blamed on being rushed to get the room done. They were areas that have not been done in a long time and also as a result of carelessness. Room was very small and cramped. It was not just our room that was dirty. I also saw dusty areas in the hotel itself on a decorative wall design leading to the lobby. Who knows what else I would have found has I looked. We were in a room with the generator outside our window. If there was a power outage that would have been unacceptable. The cost of breakfast did not include coffee or yogurt or fruit. These would have been additional charges. We went to McDonald?s for breakfast.