Name: Best Western Plus Vancouver Mall Dr. Hotel & Suites
Address: 9420 Northeast Vancouver Mall Drive, Vancouver, WA
Telephone: (888) 428-0221
Rating: 4.25

It was a great overnight stop. The staff was friendly, the room was clean and the beds were comfortable enough. Breakfast was standard hotel continental, but open until 10 every morning. The people at the front desk were friendly.

Liked: Clean, comfortable, friendly.
Disliked: The parking lot is kind of a tight space.

Refer to what was bad section - could not get out of there fast enough.

Liked: It was shelter out of the weather.
Disliked: Was assigned an ADA room, which apparently could not be changed to any other room; carpets dirty; noisy guests in room above; squeaky broken bed; actual cost of room was $23.81 less than cost on your website; TV remote control and programming was inadequate; noisy refrigerator; room phone was initially inoperative upon check-in, and sink drain was clogged upon check-in.

Very convenient to dinning and shopping. Very easy to get to and from the concert we were attending. Yes, we would stay there again.

Liked: Our room was very clean. Friendly staff. For the price we paid it was well worth the value.
Disliked: Beds were uncomfortable - more on the firmer side. If you like a firm bed this will not be a negative. The breakfast was just OK. The stairway had a very unpleasant odor - stagnant like very little to no ventilation.

Exceptional

Good stay in Vancouver

Liked: Room was clean and comfortable. The room had a microwave and a refrigerator and everything I needed. Staff was friendly, except for breakfast attendant on first two days. The front desk staff and housekeeping were great and the front desk was able to provide me with a toothbrush. Parking was ample. Location was convenient.
Disliked: Breakfast was terrible. It was not restocked. Every day they were out of several items. The first day they were out of bacon, biscuits, whipped cream, yogurt and waffle mix which with the exception of bacon and whipped cream did not get restocked. We had to ask for those. There was one tea bag, one oatmeal packet and one blueberry muffin. On the second day they were out of bacon, biscuits, blueberry muffins, strawberries and whipped cream. The biscuits were not restocked. The breakfast attendant was hiding in the back room, not checking anything. On the third say, the attendant was checking everything but they were out of tea and strawberries.

Very good

Poor

Pleasant

Disliked: Elevator was out of service more times than it was working during our stay.

Very good

Liked: Friendly staff, luggage carts, comfy bed
Disliked: Trouble contacting location about changed arrival time. Bathtub drain would not completely close. No nightlight in the bathroom. Breakfast is usually abundant, but not this time. We were not near closing time for breakfast, but facility was out of boiled eggs, bacon or sausage, fruit, and there were only a couple of tea bags.