Best Western Plus The Inn & Suites At The Falls

Very good

Liked: Some front desk staff were unhelpful and rude, others were extremely helpful and polite would stay there again

Exceptional

Liked: Location is good. Looking out to the little river and hearing the water run was relaxing.Lovely place.

My stay was great!

Liked: I needed extra time in my room to get ready for the graduation I was attending, They added an extra charge to extend my room stay so I would be able to do this which helped me out immensely.The gal at the front desk in the evening helped me greatly when I unexpectedly needed a feminine product I did not bring with me, She went above and beyond to get this for me. So helpful and so much appreciated!
Disliked: The only things I might add in a handicap accessible room would be more vanity space in the bathroom. It is a very big bath room but the vanity area was not adequate. I'd also add an outlet near the full-length mirror in the main bedroom space to allow another person to get ready while the bathroom is in use. Just ideas that I think would be useful for travelers.Thank you.

Will not stay at a...

Liked: Staff was friendly
Disliked: Room was very outdated, stained, carpet was visibly soiled, stained and dingy. Bathroom sink did not drain well, stained tiles, missing caulking.

Pleasant

Liked: Convenient

very nice...probably will be back.

Liked: Quiet hotel and our room had a beautiful view of the creek.
Disliked: the exterior window surrounds were wood and very decayed...need replacing. Inside of hotel is alright. What you would expect from an older property.

Exceptional

Ok— could have been very...

Liked: The location is beautiful. The breakfast area is spectacular. It was very quiet. The room was fine except for the height of the bed ( see below). The person at the desk was extremely helpful.
Disliked: 1. The bed was way too high for me. The top of the mattress came to my waist. I am 80 and arthritic. I could NOT get into the bed without a lot of painful flailing. 2. The cement around the parking lot is in DREADFUL condition and was unsafe for me to walk on. 3 the breakfast was less than mediocre…..

Good