Best Western Plus The Charles Hotel

Very friendly staff! Enjoyed our stay while going to a concert. Great location to venue.

Liked: Location and staff.
Disliked: No shuttle to concert provided.

Very good

Exceptional

Liked: I liked the location. Loved the staff. Loved the breakfast that was served. They sent up a shower chair, no problem. I liked it so well we stayed at the same hotel on the way home
Disliked: Nothing comes to mind

This was always my go...

Liked: The staff was nice, the breakfast was good, the location was good.
Disliked: There were terrible stains on the furniture. I tried to turn them over and the other side of the pillows were stained as well. The hallways needed to be vacuumed.

Superb

Exceptional

Liked: The staff was very curtious and accommodating
Disliked: I have no complaints

Pleasant

Ew

Liked: N/A
Disliked: Bathroom had a bunch of knats/fruit flies flying around, shower had no water pressure, the amenities I paid for were broken (whirlpool). And toilet had trouble flushing toilet paper.

Great value, location & accomodations.

Liked: Rooms were spotless, comfortable, great beds & bath towels. Great coffee machine in the lobby. Friendly staff, good buffet breakfast in large room.
Disliked: Nothing

I would never stay here...

Liked: Complimentary breakfast, bed was decent, and pillows were great. You didn’t wait long for an elevator. The staff were friendly. Good size refrigerator and included a microwave.
Disliked: Musty smell in hallway and in room. The toilet was the shortest toilet I have ever seen. Some of the floors had a toilet seat lift added to them. We did not. After inquiring about this the staff brought us a toilet seat donut, approximately 5 inches tall to help. The carpet was very old and dirty. The water pressure to the bath was strong, however the shower heads still have the restrictor valves so the shower pressure was only a light spray. There was a safe in our room, but it didn’t work. When we asked about this they said they were all being removed.