Best Western Plus Tacoma Hotel

All good, except breakfast was...

Ashley the Frontline staff is...

Liked: The pillows were very comfortable. And the clean rooms.Running a business is being customer centric, and making sure the experience one gets is invaluable from inception. This is exactly what your Frontline staff Ashley did. She went out of her way to help with the little seamingly small things like showing you where breakfast is, the directions of stores around, and generally being nice. Most importantly, she didn't make you feel like u were bothering her with questions. She was happy to take them all.I think she is exceptional and the highlight to the stay
Disliked: The fact that I didn't have body lotion in my room and toothpaste but Ashley at the front desk assisted with toothpaste..

Great hotel, great customer service

Liked: The best sleep I’ve ever had! The beds were incredibly comfortable and everything was spotless. I loved that there was a coffee machine available in the lobby, such a nice touch. Breakfast was fantastic with lots of options—bacon, sausage, eggs, waffles, donuts, cereal, and more. From check-in to check-out, the entire staff was amazing. Highly recommend!
Disliked: Water bottles in the room would be a nice touch.

and Ok stay, I didn't...

Liked: the staff and cleanliness were great. The room looked out on buildings and the highway was extremely loud until very late. Next time I would ask for a room away. Breakfast left a little bit to be desired compared to Holiday Inn express. I think that could be approved upon a little bit and a little more attention to coffee needing to be replaced when empty in early 6-7:30 hour when many are getting coffee.

Very good

Superb

Clean, modern, comfortable.

Liked: The hotel was clean, modern, and exactly what we needed while passing through the area. The room was comfortable, and everything felt fresh and well-maintained. Staff were friendly and check-in was smooth. Perfect for a short stay — we’d definitely consider staying again if we’re in the area.
Disliked: It would have been nice to have bottled water available in the fridge — a small touch that would’ve added extra convenience after a long day of travel.

Exceptional

Liked: Everything about the stay exceeded my expectations. It was an experience I'd expect at a higher price point. The room and hotel felt new and clean, and the staff were exceptionally on top of things. The woman who checked me in went above and beyond. I will stay here again.
Disliked: Nothing.

Exceptional

Liked: Automated coffee station and the breakfast.