Tacoma Dome Hotel Guest Reviews
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|1.6 miles from Tacoma centre|
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Norman Steinman, Edmonds, visiting Tacoma Dome Thu, 14 November 2019
Liked: Hand soap.
Disliked: Contrary to what I was led to believe by your website it was not a Best Western.
David, Ellensburg, visiting Tacoma Dome Mon, 30 October 2017
Sharon, visiting Tacoma Dome Sat, 22 November 2014
Overall good experience; easy walk to Tacoma Dome; staff was very helpful with recommendation for restaurants.
Liked: Good location for concert; very friendly staff.
Disliked: Bed was not very comfortable.
Cala, Tacoma Thu, 11 October 2012
Room was not what I booked so had to be moved. One lady behind the counter was very rude about moving us. She said, "do you really need 2-queen beds if you have a pull out couch?". I told her I wanted what I paid for months ago or compensation. I also thought the food tasted like hospital food. They don't do room service on concert nights so you are stuck with the gross food. Breakfast was average, nothing to write home about.
Liked: Clean room even though it was small. Only one rude person helping us, so hate to take it out on the others.
Ellerick Thu, 2 July 2020
It was bad
Liked: Did not eat no breakfast they didn't have none
John Thu, 2 July 2020
Liked: The night security was most helpful and gave us a fan to try to cool the room so that we could sleep.
Disliked: The air conditioner did not not work, the water in the shower was scalding hot. The water in the shower was so hot I or my wife could not even take a shower. The room was so hot and muggy due to the air conditioning not working that I could not sleep. Plus they charged me 160dollars when I was supposed to pay only 103 dollars. There was no breakfast provided as stated on their amenity section, supposedly due to Covid-19. They told.me they would refund my stay but did not. This was by far the worst experience I have ever had at a hotel. If this.were the last hotel to book I would rather sleep under a rock with slugs crawling all over me. Does this tell you enough about this dump and their concern for their guests, I sure hope so. Plus this was my wife and it's Anniversary getaway and we were both miserable. They need more caring staff and to fix the a/c. And wut
Jameka Fri, 26 June 2020
First Visit To Washington
Liked: The room was comfortable It had the bare minimum that a room needs . I like how the beds were set and the hominess of the room. The hotel itself was beautiful to look at . Surrounding areas are beautiful. Nice location if you want to get away and be discreet . I love the garage that is available for the customers . It lowers the possibility for someone to steal or break into your property . I also love that you can visibly see the cameras on the property ! Makes me feel protected .
Disliked: The water in my room (514) was not running pray, it was barely coming out how it was supposed to until like the last day of my trip it was spraying out. The AC wasn?t working and it was VERY hot . Went downstairs to talk to someone about it but there was no one in the lobby. I?m not sure if they were sleeping because it was a little later at night or taking a break because i came downstairs and there was a sign for them to come back but after another hour , no one was still there . BOTH of the elevators went out . Me and my husband had to carry a week and a half worth of suitcases up the stairwell all the way to the 5th floor , including his electronics which were very heavy . The rooms had a slight smell , it could have been due to the neighbors or i think it was the floor itself . Going up and down the stairs, you can see popcorn and mess at the bottom the each floor . I could tell that no one really bothered to clean the stair side because it was messy since the first day of our visit . Also , an additional fee of 75 was charged to me that was not mentioned upon booking . I was told that i will be receiving it back after checkout however . It is friday and i have yet to receive it back . I?ve been trying to get in contact with the hotel but to no avail .
Genise Fri, 26 June 2020
Liked: The hotel was awful! No air conditioner guest had to sleep with windows & doors cracked to get air a lot oh homeless people, hotel rooms dirty hallways dirty trash on the floors this hotel is the worst!!
Disliked: NOTHING!! will never stay at Tacoma Done hotel again!!
Tara Thu, 25 June 2020
Chelecia Tue, 23 June 2020
Disliked: Air conditioner didnt work and the elevators were out of order.
Christian Mon, 22 June 2020
Due to Pandemic the service...
Liked: Location is very good, close to downtown
Disliked: The information provided to Booking is not accurate and they did not honor my reservation
Anonymous Mon, 22 June 2020
Liked: Room was nice sized and comfortable
Disliked: Air conditioning and elevators were out of service. I?m
Sabrina Mon, 22 June 2020
It was awful!
Disliked: The ac was not working in the building both days! (Hot days)The elevator broke down on the first night! The water in the rooms was hot - no cold water. The toilet even had hot water! There was no sign to put out for room service so we had to ask for towels and she finally looked in the room and notice we didn't have one. We wanted to switch rooms but none was available. And the manager won't credit us no money back. He had to talk to the GM! Never got a response back. And we were on the 5th floor so we had to use the stairs. No help with luggage - broken elevator.
Marsha Mon, 22 June 2020