Best Western Plus Tacoma Dome Hotel Guest Reviews
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|1.6 miles from Tacoma centre|
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David, Ellensburg, visiting Tacoma Dome Mon, 30 October 2017
Sharon, visiting Tacoma Dome Sat, 22 November 2014
Overall good experience; easy walk to Tacoma Dome; staff was very helpful with recommendation for restaurants.
Liked: Good location for concert; very friendly staff.
Disliked: Bed was not very comfortable.
Cala, Tacoma Thu, 11 October 2012
Room was not what I booked so had to be moved. One lady behind the counter was very rude about moving us. She said, "do you really need 2-queen beds if you have a pull out couch?". I told her I wanted what I paid for months ago or compensation. I also thought the food tasted like hospital food. They don't do room service on concert nights so you are stuck with the gross food. Breakfast was average, nothing to write home about.
Liked: Clean room even though it was small. Only one rude person helping us, so hate to take it out on the others.
Denise Thu, 14 March 2019
Liked: The facility was close to the event we attended.
Disliked: Grout was very dirty in the bathroom. The shower curtain had a large dried blood stain on it. The check in was difficult because the person could not locate my reservation and needed my information twice. We were told breakfast was served until 11AM. This was incorrect. We went to eat at just after 10AM and the eating area was closed down.
Mike Tue, 12 March 2019
Comfort of mattress
Disliked: Ice machines on two floors (2 & 4) did not work either day I was there. I requested a room on a lower floor and I ended up on the 4th floor. The AC / Heating system didn't seem to work properly - either too warm or too cold. The pillows were a joke - so small! The breakfast items were cold or very cool. Staff was just so ok - front desk staff were not very inviting or friendly. The bartender in the lounge was good. The whole hotel needs a good cleaning and a major update. Felt like I was in a 1970's time warp. Disappointing!
Sophoeun Sun, 10 March 2019
Disliked: Check in staff was not courteous
Gemima Tue, 5 March 2019
A good modest but slightly...
Liked: I loved the location. I stayed for two nights for the bar exam and had to commute efficiently to the Convention Center on two mornings. The hotel is just one block away from the Tacoma Dome Link / streetcar stop, which took me to the Convention Center stop in about ten minutes. This stop is also a couple feet away from the train station (Tacoma Dome station) in case you want to arrive by or take the Sounder train, and next to Bus 591 stop which takes you back to Seattle. Very good option for people who are not driving in Tacoma. About the breakfast, I was always one of the first to arrive at the restaurant in the morning and thus had all options available, including fresh fruits and coffee, which I enjoyed very much. Finally, I also liked that I was allowed to check out one night earlier without extra charge, because I had changed my mind about staying a third night (and had reserved three nights originally). They explained that, because I would only be charged upon check-out, they would not charge me one extra night so long as I did not check out in the middle of the night (and I checked out around 7 pm).
Disliked: I wrote two emails to the hotel with questions about its facilities and any applicable discounts, since I had to travel to Tacoma specifically to take the bar exam, like hundreds of students during this time of the year, and chose this hotel for this reason. The first e-mail was sent nearly one year before my stay and I got an incomplete answer while my second e-mail was completely ignored. I only got the information I needed after calling the hotel. The wi-fi connection in my room was mostly slow. My bathroom and room carpet had some stains. For this price, I expected more.
Breauna Wed, 27 February 2019
Jeannette Wed, 27 February 2019
Verified Hotel Guest Mon, 25 February 2019
Disliked: Was a company trip that was prepaid by the company. Took personal credit card and charged personal card also. Still no refund on personal card 5 days later
Joseph Wed, 20 February 2019
Liked: Breakfast was nice...
Disliked: Beds where uncomfortable.. I really didn?t like the fact of paying $296.00 a night with no pool for the kids to play in..! I?ll never stay at this hotel again just for that reason..!
Charlene Thu, 14 February 2019
Liked: Free parking and access to the commuter train.
Vogel Sun, 10 February 2019
Disliked: If you?re going to an event at Tacoma Dome it?s well worth it to stay there. It?s literally right outside your door and you have free underground parking. The hotel is quite run down, we went for a concert and the concert was canceled so after going up to our room we decided to drive home.