Best Western Plus Swansboro Emerald Isle

Would not stay at a...

Liked: Close to the beach
Disliked: They do not check amenities which are poor to begin with. Shower pressure not great, Ac was ok at best and apparently charged with stains on sheets when all I did was stay to sleep no drinks or food in the room at all. Employees need to do a better job at checking room amenities.

I think I was double...

Liked: Automatic pancakes were not good
Disliked: Breakfast

Superb

Liked: Staff were very friendly and helpful. Lots of renovations and improvements in progress. Good location and clean rooms. We are repeat customers at this location.
Disliked: Check in isn't til 4pm but there's alot to do in the area until then.

Very good

It was decent but could...

Liked: a waffle maker is a must have in my opinion
Disliked: It was 100° outside and the pool was closed for 2 out of the three days for cleaning. The staff said it was a “busy week”

It’s good hotel no far...

Liked: Comfortable beds, AC strong, great water pressure, next to Dunkin’ Donuts, new decor
Disliked: Bathroom door did not latch/lock, refrigerator was in tray so had to pull it out, no ice machine on second floor, pool was not open

Exceptional

Clean & comfortable hotel with...

Liked: Clean room, very comfortable bed. Super nice front desk at check in, Erica was great.Pool was clean, coffee 24/7 in lobby was very good. B’fast staff person was super nice.Location was next door to a Dunkin’ Donuts.
Disliked: Original room assigned smelled bad of cigarettes. Erica switched us to another room & was very apologetic. A/C was “okay” but not great. Breakfast food was poor. Eggs were awful. Ice machine on our floor was OOO.

Very good