Best Western Plus Surprise-Phoenix NW

We had a great stay!

This was are stop before...

Liked: This property was in a good location for what we needed.
Disliked: The carpet in the hallways smelled of chemicals. and the stairs did too.

Very Clean and calm hotel...

Liked: Everything is perfect
Disliked: N/A

Very good

Very good

Liked: Check in was not friendly.
Disliked: The check in person was not friendly and argumentative.

Exceptional

Liked: Staff was friendly, courteous, and very helpful

Very good

Very good

Disliked: Our bed sheets had sprinkles of someone else's blood. They changed them quickly but, that should not have been present.

Exceptional

Great location. Good surroundings

Liked: Very clean. Good location. Felt safe. Staff was nice.
Disliked: The elevator was down for awhile. We had to walk up and down the stairs to the third floor a few times. Happy we had already checked in cause carrying our luggage would have not been fun. But they didn’t take long to fix it. Up and going by the next day.