Best Western Plus Southpark Inn & Suites Guest Reviews
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|4.3 miles from Tyler centre|
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Tamecka Mon, 9 May 2022
Liked: The location, quietness and comfortable bed.
Early Mon, 9 May 2022
Warren Fri, 6 May 2022
Christine Wed, 4 May 2022
Xiaojun Tue, 3 May 2022
calling this place basic would...
Liked: location, downtown, lots of restaurants in the area.
Disliked: Everything I would expect from basic accommodation, this place fails. Hallway smells like tobacco. Don?t think anyone is smoking, they just never bothered to change out the old carpet. Exercise room is not usable because of renovation. Hot water in the shower is extremely weak. Anyone anywhere on the floor uses the toilet, the pipe makes noise like a freaking jet engine. A good night sleep was impossible. There are so many other choices in the area, it is just my bad luck to have picked this one.
Delia Sat, 30 April 2022
bearable but not as advertised...
Liked: convenience of location to major Tyler spots
Disliked: the rooms are old and smelly and the hotel was under renovations.
Teresa Sat, 30 April 2022
Nice if not for remodel...
Liked: Breakfast was fairly minimal. Mattress soft and pillows hard. Room was clean, hallway not. In fairness the lobby was closed off for remodel, making checkin longer than it needed to be at a window in front of the lobby. Plastic used to close off lobby billowed out in hallway. Carpet in hallway had a lot of sheetrock mud on it.
Disliked: There should be some notification when booking, the hotel had construction on the premises. Then you could make a decision to choose a different hotel or stay there.
Jessica Tue, 26 April 2022
Liked: Breakfast was great along with staff.
Disliked: But the hotel is very outdated versus pictures at time of booking/star rating and a very odd smell.
Tara Mon, 25 April 2022
Serious maintenance issues- yikes!
Liked: Good location and parking. Front desk clerk found my account info and provided a discount without my asking for it.
Disliked: Overly messy construction and lack of maintenance were surprising. There was a huge drop cloth in the entry and peeling wallpaper, wallpaper glue and paint all over the carpets walking to the room as well. Not safe for kids running around in bare feet. The new wallpaper and paint job looked terrible - you could see every seam, there were bubbles and the ceiling had roller marks. Inside the room smelled musty, there was an errant pube in the bathtub which was hard to miss against the white tub, the toilet seat was crooked and hanging over the floor so you wondered if it might break when seated, there was no hot water when showering on Sunday - not exaggerating, None, and someone put the alarm clock across the room and left it on for 6am requiring us to get out of bed to shut it off. Bed caved in the middle. Pool was green. Outside window weatherstripping hanging off and a supply room on an upper floor had products showing through the window to the outside. I couldn?t believe the high ratings it got before I booked. When we left we advised the clerk about the hot water and alarm clock and she advised she would tell her manager and we might get a call Monday but if not we should call back. It seemed to us like they had just given up on the property. I have never felt called to provide a negative review like this before. I?d steer clear until they get their construction done and a manager gets the place in better shape.
Shannon Mon, 18 April 2022