The Hotel Saratoga Ascend Hotel Collection Guest Reviews
Write a review
Write a review
Julie R, North Adams
When we arrived we were told we couldn't check in until 3:00 but the reservation said check-in was 1:00 p.m.
Liked: The room had a microwave and small fridge. It was close to SPAC.
Disliked: The pool was filthy and our room had ants all over the floor and under the bed.
Alyssa Tue, 8 July 2025
Good
Anonymous Tue, 8 July 2025
Very good
Yen Mon, 7 July 2025
Disappointing.
Liked: Location. Lobby area is nice, outdoor pool is decent. Front desk is friendly and helpful.
Disliked: Overall, facility seems dated. The shower is poor, the door doesn't prevent water leaking, room temperature is not comfortable and difficult to control. There's no coffee in the lobby area available to guests. Breakfast is underwhelming.
Anonymous Sat, 5 July 2025
Staff is very friendly, and...
Rochelle Sat, 5 July 2025
Very nice
Liked: Very good location , good breakfast, comfortable room, and very amicable staff
Disliked: Somewhat dated decor
Favian Wed, 2 July 2025
Exceptional
Janet Mon, 30 June 2025
Wouldn’t stay there again
Liked: Staff was very friendly
Disliked: Outdated rooms. The roll away bed was AWFUL and so was the pull out coach. Springs were coming out and digging into my son’s back. They couldn’t provide us additional pillows
Wandy Sun, 29 June 2025
It was good but the...
Liked: The lobby looks really nice. It has a bar and a nice pool. Breakfast was really good!
Disliked: The room wasn’t well cleaned.
Denzy Fri, 27 June 2025
Exceptional
Alexander Thu, 26 June 2025
Fabulous staff great service and...
Liked: We were extremely fortunate to find that hotel. The front desk Deanna welcomed us and accommodated to a suite last year when we were visiting Saratoga for this trip in June. Upon arrival we met David who is friendly and professional, then met extremely hard and helpful housekeeper’s manager Tammy who helped us with minor issues. Robin breakfast lady is very helpful and friendly hard working person. And of course last but not least we met this year again with Deanna who helped us to book another trip for 4 of July. Grateful to meet such wonderful people that made us welcome back and again. Great choice of choosing right staff. Thanks for great work! Alexander and Mila