Name: Best Western Plus Sandusky Hotel & Suites
Address: 6011 Milan Road, Sandusky, OH
Telephone: (888) 420-1676

Disappointed in cleanliness and loud...

Liked: The staff for the evening (a young guy) was very friendly for check in, very helpful when we needed anything at all, and very sociable, we loved talking to him and seeing his smiling face greeting us as we came in from a day out.
Disliked: Didn't have towels when we got to the room the first night, so I told the front desk as we were leaving for the day that we needed towels in our specific room (I gave the lady at the desk our room number) and she said housekeeping would be by during the day. They never showed up that day while we were gone and I had to go to the front desk that evening to get towels. The same with the next day while we were out, no housekeeping was in our room through the day because the bed was still the same from when we slept and no new towels were brought besides the two I had gotten from the desk myself.

Exceptional

Good stay

Liked: Staff very helpful e and gentle, a special thank should go to Mikel who gave us, at check in, an excellent welcome.Good room amd breakfast.

Traveled for an event and...

Liked: Very clean and friendly staff

Horrible.

Liked: The location and that they served breakfast.
Disliked: The staff and rules they had that was not mentioned to the customer. They refused to make up or clean my room because I left my pajamas on the bed. This gave them the opportunity to not change my linen. When I mentioned it to the staff the man had a very disrespectful attitude, very unprofessional. Also, when I entered the hotel after a long day at Cedar Pointe, there was a group of people sitting at the entrance smoking and drinking. They were sitting in lawn chairs. I will NEVER stay at this hotel.

Average but will not stay...

Liked: Location and price.
Disliked: Pool was small. Only one family at a time can fit. Not for swimming. Housekeeping was poor. Two nights. Only 1 bed made the next morning and no clean towels were given. Shampoo, conditioner and body wash were a one and done. None given for our second night stay.