Best Western Plus San Antonio East Inn & Suites

Disappointing

Liked: Every staff member we encountered were friendly and helpful. The woman working breakfast helped start our day with a smile. Maintenance took made quick work of our shower issue( water would not turn off).
Disliked: The room smelled of BO. Thankfully I had Frebrez. The pillows there small, the bed was a rock and there were black lines on the TV screen.

ICKY

Liked: Not much. Bare bones. The cheapest of everything. Extremely dated. Located in dust bowl (don’t wash your car until you’ve departed). Stained upholstery and carpet. Belly-filler breakfast, typical of this category.
Disliked: More a BW policy comment. Arrived at property at 1:30 pm. Greeted at front desk. Told polite employee that I was aware that I was early, but if there was a room available, it would be very convenient for the rest of my day. Here’s my policy issue. The employee said that my room was ready, and that I could check in, however there would be a $30 early check in fee, and she would check me in if I wanted to do that. BW, what is your marginal cost of having a customer check into an available, unoccupied room 90 minutes early? Answer: Very Nearly Zero. The cost to BW of any chance that I (customer) will have any positive feelings towards BW or this property could be significant. By the way, what’s the early check-in fee for arriving at 2:30 pm? What about 2:50?

Everything was great!

Liked: setting of the room
Disliked: breakfast can be better.

Passable

Good

Liked: Did not have breakfast. Location was fine.

Disappointing

Liked: Staff was great. Beds were comfy
Disliked: Carpet and paint were dreary and not welcoming.

Very good

Good location, price, and quite...

Liked: Right on I-10 east, and accessible to our needs
Disliked: The staff seemed like they could have used some extra hands.

Exceptional