Best Western Plus Rose City Suites

Exceptional

Exceptional

Liked: John at the front desk was amazing during check-in, very, very friendly and helpful throughout the evening. Even when we walked ourselves out of our room, he was happy to assist in getting us a new key so we could get back in quickly. All the staff was very friendly except for one altercation with a lady working at the buffet in the morning. The young lady working front desk the second half of the night into the morning was also very friendly. I can’t recall her name at the moment, but she was wonderful. Our room was perfect, clean and very comfortable.
Disliked: Our only complaint is one of the ladies working during breakfast was scolding multiple guests over leaving the hot plate lids open. Making passive aggressive comments about how the food will only stay warm if the lids remain closed. It was very offputting and kind of rude considering it’s a buffet breakfast, and there were multiple people in line waiting to get breakfast.

Superb

Liked: I asked for special considerations ad they were noted and provided.

Exceptional

Best motel of our travels.

Liked: We have stayed here several times. It is the cleanest motel of all we have stayed in. The breakfast is top notch. Always book here while in Welland.

Clean, comfortable room. Great location...

Liked: Location was perfect for the triathlon competition, about 2km from the race site.
Disliked: This was no fault of the staff however, the person who stayed 1 floor above us was very disruptive during the evening (after 11pm and into the morning hours). I'm not sure who paces, loudly, back & forth while speaking fairly loudly on their phone for 1.5hrs at 11pm.

Superb

Liked: Super friendly staffs and wonderful amenities. Very clean as well overall.

Very good

Passable