Best Western Plus Riviera Guest Reviews
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|0.8 miles from Menlo Park centre|
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Michael Sun, 20 June 2021
Jennifer Thu, 17 June 2021
Less than expected compared to...
Liked: it was close to where we needed to be
Disliked: The woman working the front desk seemed indifferent. When we arrived, it was around 7pm. There was no one at the front desk, so we called the number on the plexiglass divider and the front desk phone started to ring, then we saw that she had been seated around the corner from the desk and hadnt acknowledged us. She told us there would be breakfast available then next morning, but didnt say it was grab and go (and it wasnt stocked very well when we came down in the morning). I realize its COVID times right now, but if it says on the booking and webiste, it says a complimentary free breakfast is included (one reason we went with this location) and all that is there are a few muffins (no oatmeal or fruit or even creamer for the coffee)....The room was dirty. the floor looked like it hadnt been vacuumed and there were foreign hairs in the bathtub and on the bathroom floor.
Annie Thu, 17 June 2021
Mary Thu, 17 June 2021
Liked: Good chair
Disliked: Very uncomfortable bed
Annie Tue, 15 June 2021
Joseph Mon, 14 June 2021
Liked: Location outside of property was kind of nice
Disliked: Kind of dirty and out dated the a/c was in the bathroom under the sink
Marjorie Tue, 8 June 2021
Nancy Mon, 7 June 2021
Liked: I renamed this hotel , the Worst Western. Ac didn?t work. We were given the worst room in the place, where everyone would walk by going to their room on the second floor. The. When I tried the TV , it didn?t work. There was No breakfast available either in the morning or later. They stated that they didn?t prepare well for the weekend. When I asked thenM about theStanford patient discount they said our room was already discounted. I will let Stanford know that they should take them off their list of recommendations.
Irja Mon, 7 June 2021
Liked: It's conveniently located at good price. All basics were met.
Disliked: They did not make up my room nor asked if I wanted it cleaned once while I was there. That was super odd!
Valentina Sun, 30 May 2021
I will definitely stay here...