Best Western Plus Richmond

We had a good stay. Motel is older but was clean and without bedbugs (yes, I check); staff were courteous and professional; breakfast was super good; would stay again.

Liked: Good place for the price.

Bad

Liked: Air conditioner was perfect room was very clean
Disliked: Staff was rude and they stole my money 2

Disappointing

Liked: The staff was fantastic! Very pleasant and fast check in/out. The hotel is in the process of being updated.
Disliked: The coffee machine was broken in the breakfast area so no coffee was available. Only decaf coffee was in the room, there were no regular coffee pods. The room we were in was not updated, the carpeting was old, the rooms outdated and all the lamp shades were broken.

Awful

Disliked: The hotel looks dirty the room smells of smoke. They had no where you could get bottled water or snacks for purchase. I asked to be moved because of the smoke smell in the room didn’t get called for another room.

It was so gross I...

Liked: It was close to the airport that’s it period
Disliked: Smelled so bad there were families of cockroaches

One of the worst stays...

Liked: Nothing
Disliked: It was not clean, staff was not friendly, there was a roach near the elevator, mold in the shower, very very dirty, breakfast was horrible, not worth it!

The room was worn and...

Liked: The breakfast was good. The room was worn and was not cleaned 6 out of the eight days we were there.
Disliked: Not being cleaned

good

Liked: everything was excellent
Disliked: even though it was understandable there was too much construction

Comfortable and clean but worn.

Liked: It was clean and comfortable beds. It is a bit worn but they are working on improving that.
Disliked: Our room was cleaned only three times in 8 days. They were having staffing problems but that should only be temporary.

Very poor