Best Western Plus Richmond Airport Hotel Guest Reviews
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1.5 miles from Sandston centre |
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Garry W, Capon Springs, visiting Colonial Downs Mon, 25 August 2014
We had a good stay. Motel is older but was clean and without bedbugs (yes, I check); staff were courteous and professional; breakfast was super good; would stay again.
Liked: Good place for the price.
Miller Sat, 20 July 2024
Exceptional
Jason Sat, 20 July 2024
Very good
Bruce Fri, 19 July 2024
Had this stay be anything...
Liked: I and my wife found the breakfast inedible
Disliked: Besides the so called breakfast being inedible when we got to the room it was 85 degrees outside and 60 degrees in the room. That temp may be acceptable to people who live in colder climates but your guest come in from around the US and being from FL where we are used to 100 degrees and 95% humidity, 60 is freezing. When trying to get the temp to rise no matter where we set the thermostat the A/C never got above 64 which is to cold. Fix the damn A/C and find a better breakfast.
Michael Wed, 17 July 2024
A Good Value With No...
Liked: The hotel was decent. The room was old, but clean. We were overnighting and it fit the budget. The staff (when there) were accommodating and friendly. The hotel was close to gas, food, and the airport was very good.
Disliked: When we arrived, there was no one at the desk. They left a phone number to call and we were informed they were picking up people at the airport. We didn't have to wait long, but standing in line with others to check in when no one was around was awkward. This hotel needs to focus on customer service and have at least two to four people always working! They need to keep the property in order. We witnessed an old woman sit on a bench outside the hotel fall to the ground because the back of a bench fell off. Attention to detail would;ld be great. But I have to say the staff that was there were lovely and did all they could (when they were at the desk) to help their guests!
Maryann Tue, 16 July 2024
Very sweet staff and comfortable...
Liked: Staff very kind. Beds very comfortable. Did not have breakfast so can’t review that experience.
Disliked: Old, dated, lots of poor finishes or funky looking materials in bathrooms (ceiling, molding, etc.), rooms. Mirror over sink came down low enough to faucet that reaching faucet was awkward.
Ana Tue, 16 July 2024
Pleasant
Liked: Pet room was clean & staff was pleasant
Disliked: Maintenance of structure needed attention & landscaping was over grown around the side & back of property
Diana Tue, 16 July 2024
Superb
Zanifa Tue, 16 July 2024
Comfortable, however doesn’t exceed expectations.
Liked: The breakfast was good, good enough variety, clean.
Disliked: Our entrance light to the room was not working, it would not turn on so we had to use the lamps. There was no body wash in our soap dispenser along with only 3 towels in total in the double bed room.
Carlton Mon, 15 July 2024
Convenient location to airport with...
Liked: Good location to airport
Disliked: Too many things out of order
Carlton Sun, 14 July 2024
The hotel provided a convenient...
Liked: Location to airport was good. Shuttle to and from airport was convenient.
Disliked: Upkeep of equipment on the property was lacking. One of the two elevators was out of order. I stayed on the 4th floor and had to go down to the 1st floor to find a working ice machine. The clothes driers on multiple floors were out of order. Clearly, the condition of some equipment on these premises was unsatisfactory.