Best Western Plus Richmond

We had a good stay. Motel is older but was clean and without bedbugs (yes, I check); staff were courteous and professional; breakfast was super good; would stay again.

Liked: Good place for the price.

It was so gross I...

Liked: It was close to the airport that’s it period
Disliked: Smelled so bad there were families of cockroaches

One of the worst stays...

Liked: Nothing
Disliked: It was not clean, staff was not friendly, there was a roach near the elevator, mold in the shower, very very dirty, breakfast was horrible, not worth it!

The room was worn and...

Liked: The breakfast was good. The room was worn and was not cleaned 6 out of the eight days we were there.
Disliked: Not being cleaned

good

Liked: everything was excellent
Disliked: even though it was understandable there was too much construction

Comfortable and clean but worn.

Liked: It was clean and comfortable beds. It is a bit worn but they are working on improving that.
Disliked: Our room was cleaned only three times in 8 days. They were having staffing problems but that should only be temporary.

Very poor

See above

Liked: Very little - room was okay. A/C loud. Bathroom clean
Disliked: Workout equipment not working. Breakfast area not well kept. Family members (it seemed) were sleeping in lobby, had left over food (pizza boxes) on kitchen counter. Toddler aged child being watched by staff. Left this hotel after just one night.

Pleasant

Adequate but not great

Liked: Very clean; pleasant staff; excellent service by the airport shuttle.
Disliked: The bed had a very thin mattress on a platform. Resulting in a very hard bed. No Kleenex left in the bathroom. Soap dispenser in shower was empty. No luggage carts that I could see. With my mobility issues it made it difficult to get my luggage to & from my room.