Exceptional

Didn't get a refund as...

Liked: Didn't get a refund as the property cancelled on me!!!
Disliked: Didn't get a refund as the property cancelled on me!!!

I was happy with the...

Liked: The swimming pool and our room was nice
Disliked: The hot water didn’t work little inconvenient due to the fact that I had to dress up nicely the next morning

Very good

Great stay-cation for our family.

Liked: We got a suite, and it was beautiful and so fun. Very happy with the room. The kids loved the pool and swam a lot. I wish the pool would open earlier than 9am. The breakfast was pretty good. Scrambled eggs, sausage, breakfast potatoes, few kinds of cereal, bread for toast, 2 kinds of mini muffins. They were out of OJ and the coffee didn’t taste good. Need some fruit, maybe they were out at 9 when we were there. (Served from 7 to 10.) My kids were disappointed that there weren’t pancakes or waffles to make themselves. The front end staff was okay. They forgot to give me our pool wristbands when I checked in so I had to go and track those down. And forgot to tell me that pool towels were at the front desk. I asked for a late check out, but was told I needed to talk to the front desk people the next day. When we came for breakfast, I stopped and asked if we could check out late (meaning noon instead of 11 o’clock). The woman barely looked at her computer and told me, quote, “no, we need the room”. No “sorry about that” or “thanks for staying with us, but we can’t do a late check out today”, just “no” after looking down at her computer for less than 5 seconds. I’ve stayed at this hotel before and had to deal with this woman before. She is not helpful or friendly. Other than her, we had a very pleasant time and good interactions with other staff members.
Disliked: Some staff could be nicer, just one woman in particular.

Disappointing

Liked: Location
Disliked: My reservation was wrong. I booked a suite and got a double queen room. They comped me an extra room but also tried to charge me for it

Liked: The breakfast buffet was good but the food was not hot, it was warm at best. The room was nice.
Disliked: The pool was an absolute nightmare with no supervision at all, kids were splashing all the water out of the hot tub, walking down the water slide, it was a wreck! Told we couldnt have food by the pool but the table next to us had food out, staff very rude

We had a great time.

Liked: Nice hotel, kids really enjoyed the indoor pool
Disliked: Nothing, was very happy with everything.

Pleasant