Good

Liked: Room was quiet and spacious, bed was good.
Disliked: Ice maker on 4th floor was not working and some of fitness equipment was not working

Exceptional

Very good

Liked: Quiet room and comfortable bed.
Disliked: Many things. A/C didn't work in the bedroom. Cable TV was bad �?�poor reception for several channels and no sound for those. Peeling wallpaper. Carpet was dirty. Basically a property in need of a lot of attention.

Not clean, terrible staff, gross,...

Liked: The only good thing about this place was the location. We were visiting friends nearby and it was convenient to get here.
Disliked: I cannot believe this place had good reviews on this website. First major problem was that our room was gross. The bed had obviously dirty linens (like housekeeping just made the bed with the former visitor's sheets), all the surfaces had fingerprints and smudges, there were crumbs on the carpet, the furniture was stained and dirty. The pool area was disintegrating and dirty, the fitness center was dirty and full of really old equipment, the wi-fi didn't work in our room, and the breakfast was literally donuts and powdered eggs. Staff seemed totally overwhelmed. One of them told me the manager had left them for the weekend, they were 100% booked, and based on the time I spent at the front desk, I gathered there were numerous problems with many of the rooms (bad smells, non-functioning air conditioning units, rooms -including ours- that were not ready for check in at 5pm). I felt sorry for the staff at first, but as the night went on they were literally rolling their eyes when we requested housekeeping service, and after that was ignored, when we requested clean sheets for our beds that we just changed ourselves. I travel a lot for work and with family - I've stayed in almost 20 hotels in the past year, almost all of them cheaper than the $220/night that we were charged here - and this place is easily one of the worst I've ever stayed in. Friends in the area were not surprised when we mentioned how bad this place was. Booking.com needs to adjust this rating.

Good

Liked: Very clean.
Disliked: No complaints.

Liked: Very friendly staff.
Disliked: The AC in the bedroom of the suite, the closet door, the shower handle, and one chair were broken. The hot tub was out of order for at least a week. The pool and pool area were way too cold for children to swim.

Good

Liked: Very friendly staff , breakfast was good
Disliked: Hot tub heater was out, ice machine was broke on my floor , WiFi didn?t work, pool was ice cold, blankets on bed were damp .

Exceptional

Liked: Bar/restaurant staff, Jessica did an amazing job! So friendly and helpful.