Best Western Plus Poconos Hotel

I spent a lot of time investigating motels in the area because I was booking 4 rooms for my family. Some were a little cheaper and some were more expensive. But reviews convinced me to select this one. The room was very nice. My family was very pleased and we all enjoyed our stay. The pool was also great looking, but didn't use it. We found there was a lot to do in the area. If I need a motel in this area I will definitely return.

Liked: The room was very nice and clean. Breakfast was superior, consisting of scrambled eggs, breakfast sausage, great self serving waffles, and all the details - bagels, donuts, juices etc.
Disliked: Construction vehicles took up convenient parking spaces by the second floor entrance.

Good value, great location and staff was very helpful.

Liked: Great location for shopping and local attractions.

The room was clean, including the bath. Was appropriately priced given location and room. Staff was pleasant. Parking was minimal. Continental breakfast was good with a variety of food including waffles.

Liked: Close to outlets, casino and eating places.
Disliked: Walking space in room was minimal.

Very good

Exceptional

Very friendly staff over-all a...

Liked: Very close to a large outlet mall Very friendly hosts. My bad My bathroom only had a tub no stand-up shower. But the tub was a 2-person red heart shaped jet tub. Only down fall was that the end stairs and landings were never cleaned and the garbage that was there on Friday was still there on Monday at check out and the beer cans and boxes in the parking lot out back needed to be picked up. Overall, a nice stay but a little pick up of the facility was needed.
Disliked: Facility outside room attention.

Exceptional

The front desk receptionist was...

Liked: The staff here are awesome. They will make sure to tend to your needs. They are super nice people.
Disliked: I have no complaints the staff are honest and attentive.

Nice place to be

Liked: Location within reach to most facilities
Disliked: None

Very poor quality staff and...

Liked: The breakfast staff were friendly and attentive other then that very disappointed I wasted my time and money staying here
Disliked: Honestly a lot of things could have been better the staff at the front desk were awfully rude and condescending they treat you like your not any one to them. The room was dirty and the sheets have stains on them by far the worst hotel I have ever stayed at and we travel a lot with sports events.

Poor

Liked: Friendly staff
Disliked: Had to be moved from our room in the middle of the night. Malfunctioning smoke detector, the second room there is no air conditioning...

Good

Liked: The location was good. The breakfast was good and coffee available.All the time was good.
Disliked: A hot tub would've been nice. Having somewhere outside to hang around and sit. Ask to have my room cleaned after day. 2 and told me they were gonna do it. And it was not done, but did offer me another room.