Best Western Plus Placerville Inn

Very poor

Liked: Breakfast
Disliked: Plumbing and overall smell

Not worth the price.

Liked: Only thing Good was breakfast
Disliked: The hotel was under construction. We ended up being on the same floor which was in the basement. Due to the workers buying out the rooms there wasn’t another room available. It was my husbands birthday and we traveled 2 hours to relax just for the pool and spa to be closed. It was a horrible experience over all and I know I won’t be back.

Bad

Liked: Location
Disliked: Uncomfortable Bed lumpy old mattress. Coffee maker overflowed 2 mornings, and leaked coffee grounds. Shower faucet was so tight could barely turn it. Drapes are filthy. The management sends emails asking the status of your stay i mentioned the coffer maker & malfunctioning shower faucet. No response at all. What happened to this place? We've stayed here several times in the last 8 yrs. Never again

Very poor

Liked: Pillows
Disliked: The fact the pool was unsanitary and closed. Wasn't advertised.The only reason I booked a room, was for the pool & spa.

Great

Liked: Friendly. HelpfulLove this hotel
Disliked: Clean

Worst experience ever , terrible...

Liked: The location is convenient and is the reason for the last 3 to 4 years we stay there when in Placerville for our event.
Disliked: The staff was indifferent to needs and requests, especially the "desk manager". The first night was typical, until the fire alarm went off in the middle of the night. Not knowing the issue and being on the 3rd floor, I attempted to contact the front desk for info about whether to evacuate or what to do, since they have no elevator. That contact was not possible because the phone had no cord and was not functional. The stress this caused was unbelievable. The next morning we all found out it was a broken water line to the fire system. Leaving the 2nd of a 3 night stay I asked for the room to be made up and amenities replenished, this was not done and I could not call the desk because the phone was still not functional. So at 1am I had to walk to the front desk, explain the issue and was dismissed, handed the towels and other items, toilet paper etc and told that was all they could do. The next morning I went to the front desk where another clerk was that morning and was ignored. I left and came back when I saw the original "manager" and explained that I expected the room to be serviced daily because I'm paying for a readied room and paying full price for that service. She said she didn't have enough service staff, wasn't told by her staff until 4pm, was dismissive and offered no consideration at all. Only after a lengthy talk about all of this and myself going and finding the room service personnel and asking them directly to clean, make up and replenish the room, was that done. I still received a final bill for over 730.00 for 3 nights. All of this in a room that was not serviced, with filthy carpets, the smell of moldy, wet interior from the broken water pipe that was in a storage room directly across from my room, and the exhaustion of dealing with a dismissive staff. I would not under these circumstances recommend this motel to anyone.

Unknowable and not caring staff......

Liked: tough to say
Disliked: Unknowable and not caring staff... they enjoyed the "indifference" attitude... like that attitude paid the most...

Being kept up all night...

Liked: Location
Disliked: There was a water leak that leaked into the smoke detector system and made the fire alarm go off all night between 11pm-5am our first night there Thursday July 3rd. It kept us up along with other people staying there. I request a refund for that night.

Passable

Liked: The room was clean
Disliked: Took a shower and ran out of hot water after 5 minutes.