Best Western Plus Pepper Tree Inn Guest Reviews
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|3.6 miles from Santa Barbara centre|
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Caesar Fri, 15 October 2021
Liked: location was great, cute hotel but outdated. No plugs to connect your phone. I have a sleep machine and no extra outlets available.
Disliked: cute outdoor pool well kept properties. Needs to be updated.
Chenlei Mon, 11 October 2021
The location is excellent, the...
Liked: Pool is good, the staff are friendly
Disliked: One of the lamp is not working in the first room. Then the front desk people changed a room for us, everything is good in the second room
Jerlyn Mon, 11 October 2021
Amy Mon, 11 October 2021
Photos look much more updated...
Disliked: The air conditioning in the room was so loud we had to turn it off in order to sleep. I?m not too sensitive to noise so for me to say this, it?s a big deal.The photos are misleading. I get it, prof photos tend to look better but this one is way off. This place is not updated, I felt like I was renting a room at someone?s apartment. When I asked the next day if maybe other rooms were more recently updated, I was told they?re all the same.Also, when I arrived, they did not have my booking (through Booking.com). I was lucky to have gotten a room otherwise, we would have been room less despite making a reservation in advance. On top of that, I had booked a room overlooking pool. I got a room that overlooked parking lot with a corner glimpse of the pool (not quite the same).In short, I was very disappointed with quality. I picked Best Western Plus as my past experience/quality level at BWP Truckee was such a positive experience, I figured hotel would be equivalent since same hotel line. Very clear after this experience these are run independently and not at consistent standard.
Verified Hotel Guest Sun, 10 October 2021
Liked: Location. It is farther out from the lively portion of State street and close to the freeway so you can get to many places easily.
Disliked: Room was below par for a 3 star rated location. We were specifically bothered by the bathroom. It showed signs of mold. Bathroom has heated bulbs but no other ventilation.
Jillian Thu, 7 October 2021
Zvika Thu, 7 October 2021
Siegbert Thu, 7 October 2021
Christine Wed, 6 October 2021
After many years staying here...
Disliked: Not as clean as it used to be. Light bulbs out, tv not working upon arrival
Anonymous Tue, 5 October 2021
Not as expected
Liked: Bed was comfortable.
Disliked: Very outdated room for the price. I thought a Best Western Plus meant a better room.