Name: Best Western Plus Palm Beach Gardens Hotel & Suites and Conferen
Address: 11360 U.S. 1, North Palm Beach, FL
Telephone: (888) 420-1676

Great Week In Florida

Liked: Every employee was helpful and courteous. Room was clean and everything worked.

Very good

Very poor

Horrific treated like me like...

Disliked: I got terribly sick and needed assistance and they called the cops instead. Banned me from staying in their hotel

Exceptional

Liked: It’s close to my family, breakfast is outstanding and the staff is always super nice.
Disliked: The coffee machine wasn’t working

Horrible

Liked: Now thing
Disliked: Lights in room one coffee didn’t work. Got charged 20.00 small pizza

Not impressed and would not...

Liked: The front lobby smells good
Disliked: I made reservations to stay at this location since it is near a wedding venue we are attending. We paid extra to have our doggies with us. The room is horrible, smells and doesn't feel clean. The decor is old and furniture has cracks and chipped off pieces. The sofa is old and torn. Honestly they should not be charging a $100 refundable damage fee with the state of the rooms. My dogs dont even like it here. The floors look dirty and are sticky don't even let me get started on the bathroom. This mattress needs to be tossed, it feels like a clumpy bowl of cottage cheese. Lobby smells good and the rooms smell of mildew....go figure!

Good

Liked: The location was convenient to many things. There were a lot of restaurants within 10 mins as well as the Gardens Mall.
Disliked: The beds had large dips in them making them uncomfortable on both sides of the bed. The bathroom is on the smaller side and did not have a tub, only a shower stall.

Would not stay at this...

Liked: Well located
Disliked: The property is old. The room smelled moldy and humid. The floors were sticky. The eggs in the breakfast buffet were aweful.

Moldy air is a health...

Liked: Breakfast, value, location, staff were all lovely.
Disliked: My main gripe is the air quality. The room reeked of mold and we had to turn the AC unit off, even the fan mode. It was so pervasive that we stepped out multiple times to get fresh breaths of air outside and wonder how on earth we would sleep through this. We made mental notes we are not coming back to this location in the future and glad it was only for 1 night on our way to Miami. The second factor was cleanliness of the bathtub. We always bring some basic disinfectant like lysol to use beforehand on toilets and bath floors but this floor was literally beyond that, looked like it needed some serious scrubbing down with bleach and chlorine to make it white again and we opted out of showering altogether for safety and wait until we get to our next location. Hence felt uncomfortable after a long day of driving. Although all "amenities are provided" the two reasons are bad enough to make me not recommend this to other folks. I hope the AC or whatever air ventilation system can get fixed up for all who work and stay there.