Nice location, poor staff

Liked: Good location, near the park
Disliked: Staff were quite rude, there was no conversion when checking in, I was literally just told my room number so had no idea we had to pre book the spa or times of breakfast/ Check out ect No staff throughout the hotel were helpful when asking them questions

Exceptional

Very good

Liked: Oh the grounds are beautiful The staff were so friendly and very politeThe food was very good Definitely a home away from home
Disliked: no air conditioning in the room but there was a fan which pretty much did the jobThe bathroom is ok could do with an upgrade

Very good

Reasonable but in need of...

Liked: Nice location & setting ... didn't use the spa facilities but they looked good.
Disliked: Front desk staff snooty which was odd when you consider this is not 5*, rooms dated and no aircon, could also do with redecorating. Drinks at the restaurant / bar very expensive and food was very average considering the prices.

Superb

Liked: Lovely staff A pool worth visiting
Disliked: Water from the taps was brown

One night stay during covid.

Liked: Corrected room error promptly. Fab grounds.
Disliked: Our room was not ready when we entered so was given another room... rooms need a bit of updating!!

Orton Hall

Liked: The grounds and the building itself really nice
Disliked: A bit dated in the room. No air conditioning which made the night uncomfortable the window only opened on one side. Had to pre book the pool which I was unaware and when I did go into book they said they can't just incase other members wanted to come in and use as they had a covid capacity of however there were only 6 people in the pool and we still were not allowed in just incase someone else wanted to use it not happy at all about that as it was the ONLY reason we booked here. Taps and shower were not great kept going really hit then really cold.

Exceptional