Name: Best Western Plus O'Hare International South Hotel
Address: 3001 Mannheim Road, Franklin Park, IL
Telephone: (888) 608-6346

Best Western Plus O'Hare International South Hotel Guest Reviews

Overall Average Score:

Pleasant (3.45 out of 5)

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Superb

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Disappointing

Liked: Location was good
Disliked: I struggled with writing this review because I had certain expectations, but unfortunately, my 4-day stay at the hotel was quite disappointing.First of all, hospitality was lacking – during the entire stay, not once did the staff greet us with a simple “good morning” or “good afternoon,” which left a very cold impression. The front office staff seemed disinterested – even when speaking with guests, they never stood up from their chair, which is far from basic standards of courtesy and professionalism.Housekeeping was another letdown – our room was only cleaned on the first day. For the remaining three days, no one came by at all. On the last day, we left the room with a trash bin overflowing because there was no trash can in the hallway or any place to dispose of it ourselves. It felt uncomfortable and left a bad final impression.The hotel has potential, but without basic attention to guests and cleanliness, it’s hard to leave with a positive impression.

We ended up leaving early

Liked: Easy to get to
Disliked: The bed was hard as a rock

Exceptional

Passable

Liked: Staff was helpful
Disliked: The room was over 300$ for a 2 night stay. We get into the room and the sheets are stained, there's something that looks like feces on the wall both next to one of the beds and in the bathroom, the fridge didn't get very cold, my bed was broken, and their only vending machine was broken. Do not trust the pictures of the rooms on their website. They are really not clean. Felt like this stay should have been max 200$ not this over 300$ I paid.