poor

Liked: continental breakfast provided in paper bag, which was ok due to covid, bread stale. no milk for cereal, when asked given plastic milk sachets, not enough and were warm. During the evening we had heavy rain, kept awake most of night due to leaking outside gutter. to round it off the water leaked into my room through top of window sill, causing water to run onto sill down the wall and soak the side of the bed. Informed staff on departure, but staff just said OK. very poor, room needs to be condemned. Would have made more of an issue but was in a rush to make a work dead line. Arrived at hotel at 20:10, asked about food, informed kitchen closed at 20:00, staff not prepared to re open kitchen or offer anything, he then excused himself went to kitchen and brought out a meal in front of me for another guest. I then with my colleague with very poor none existent wifi attempted to order food to be delivered to the hotel through just eat. This was the last thing I needed after a 15 hour day working and 3.5 hour drive to the hotet Be interesting to here your response to this
Disliked: fresh breakfast and a dry room

Good

Superb

Liked: Staff are amazing. Went for Christmas and we had the loveliest, chilled out break. Owner came to say thanks and Merry Christmas. Food is fabulous.
Disliked: Bath took about an hour to fill. Shower runs hot and cold.

Exceptional

Good location, nice suite but...

Liked: Good location for me. I have stayed here a few times for this reason. Good space in the suite.
Disliked: Wifi was non existent and I was not offered "paid wifi" which I have just been asked me about on their feedback form even though I complained at the time of my stay that the wifi didnt reach the working desk. They offered to reset the router but nothing else was offered. After I made that call it would no longer connect anywhere in the suite for the rest of the evening. When I tried to call back down to reception the phone also wouldn't work or connect. There was also no proper tea, milk, etc in the room and I had to walk down and ask for some. I usually have no problems here but on this occasion it was disappointing. Maybe it was just the position of the suite on this occasion.

Exceptional

Liked: Restaurant was wonderful.
Disliked: Rooms were good size and comfortable.

Poor

Liked: The staff were really welcoming, friendly and helpful- I couldn?t fault them. The bed was comfy and clean. The friendly staff were the reason that I didn?t complain about the dirt! Just 2 mins walk from the river which was beautiful (see photo).
Disliked: There was a full on party in the tent outside under my bedroom- drunken singing and shouting until bang on 10pm. This did not meet with the ?drinking at your table with food only, no singing or entertainment? Covid rules. After a long journey and day I would have liked to have been able to sleep, and some warning that there would be a loud event on would have meant I could have made an informed decision about where to stay. The bathroom was filthy- about 12 hairs in the bath, grime stains in layers all the way round the bath and what looked like chips but I realised they cleaned off. The tiles at head height in the shower again looked damaged, but then I realised it was filth that could clean off. The window in the bathroom would not open.

I requested a fridge 10...

Liked: I requested a fridge in my room and didn?t get it!!
Disliked: Heating in the room was inadequate!!

so much noise

Liked: The location
Disliked: The cleaner left our room door open on the Saturday and of an evening if you went out in your car on your return the non residents eating at hotel leave you nowhere to park.also on the Saturday night we was kept up all night by the people in the room above making noise and crashing around we have reported this and are still waiting for the manager to get back to us. Very poor staffing.