Best Western Plus Northwind Inn & Suites

Exceptional

Liked: Staff was super friendly and helpful

Superb

Liked: Breakfast was delicious Leroy was super

It meets expectations

Liked: I like how friendly the staff was and I liked how the soap/shampoo/bodywash was in dispensers and it was good quality. The pond in front is pretty. I liked the options available for breakfast.
Disliked: Breakfast had a lot of options, but everything good kept running out and I had to stand and wait for several different items to be refilled; it seemed like they needed another 2 people to help refill stuff. For some reason the shower drain was unscrewed and sitting on the floor of the tub in the room. Not the nicest hotel I've ever been at but not the worst, pretty middle of the road; it provided what I needed.

Exceptional

Comfortable Beds

Liked: Front staff was very nice at check-in.Beds were comfortable. We had a family suite. 2 rooms with 3 queen beds. It was spacious and clean. Breakfast was good. Bacon, country potatoes, eggs, cereal, and muffins.
Disliked: I have stayed at many hotels, including other Best Westerns. I understand having a set time to end breakfast. But I think this location is too set in ending breakfast exactly on time, closing the doors. I was there in plenty of time, but usually, there's a 5-10 minute grace period. Today was daylight savings time, so time sprung 1 hour ahead. I hope no one missed breakfast because of the time change. Customer service is important. Without customers, there is no job.

Exceptional

Liked: Breakfast was delicious. The man running it was amazing and accommodating. I believe his name was Leroy. 10/10 service and friendliness

Bad

Liked: It was a very good meal.
Disliked: The manager is rude and unprofessional. Just kicked us out after she dog poop by our vehicle. There is a no pet policy, buy our dog was inside our motorhome and my husband was taking the dog off property to walk it. We had paid for two nights. Spent one, and by noon, she kicked us out and didn't even talk to us about anything. Just told us to leave. We had told the person behind the desk when we checked in that we had an rv with a dog in it in the parking lot. They were fine with it. The dog was inside my private property. She said we were on private property, but didn't recognize our private property. The dog was inside his home. Federal property considers your vehicle your private property. Why can't she. That was not my dog's poop. I have a mastiff. It looked like it came out a cat. Not a mastiff. She didn't care to even listen to us in any way, shape, or form. She just wanted us gone. Im really not sure what we did otherwise to be treated like we were criminals.

Exceptional

Passable

Liked: I think the breakfast was disgusting
Disliked: the breakfast could have been much better, I have stayed at other Best Westerns and they had a really good breakfastWe had to go out to breakfast nobody would eat that awful mess.