Best Western Plus Northwest Inn and Suites Houston Guest Reviews
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|13.7 miles from Houston centre|
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Mayra Thu, 14 October 2021
Liked: bed was comfortable
Disliked: the iron didn't work, the toilet wouldn't flush properly
Cynthia Mon, 27 September 2021
Not bad, could be better.
Liked: I didn,t have breakfast. I liked the room , architecture.
Disliked: Better consumer service.
John Thu, 16 September 2021
Liked: Not much of a breakfast.
Disliked: Location was a bit rundown.
Alisha Mon, 13 September 2021
Don?t go here!!!
Liked: When I checked out and got away from that disgusting place
Disliked: Despite the good reviews we had a terrible experience here?Had bed bugs in our first initial room 218?Didn?t see the bugs until I just happen to wake up and look at my 3 year old daughter who was in the bed with me and I seen one climbing by her head?I instantly checked my pillow and had several under my pillow and pulled back the sheets to find several more?I checked my sons bed who didn?t appear to have any I then called front desk to say there were bed bugs in which she calmly asks do we wish to have another room! Like hell yea!!!! She then gives me room 222 which appeared a lot cleaner with newer appliances the only issue was the drain to the tub didn?t work so the tub filled up rather quick after 3 different people taking a shower but my son woke up to a cockroach on his iPad and the a/c unit did not work as far as being able to change the temperature so we had to unplug and leave it unplugged to get the room to a decent temperature?also in room 218 the closet door came off the hinges soon as it was opened?the remote didn?t work at times and cable would randomly go off?the a/c was rather old and took a while to heat the room up?definitely would not recommend and in deathly afraid that we might?ve have brought bed bugs back to our home?last thing we need?place needs to be sanitized or burned down?will not return if I could choose zero stars I would?Yes
Erin Sun, 12 September 2021
Liked: Friendly, accommodating, and helpful staff (had to push back our check-in time and check-out time) and lobby was nice!
Disliked: Hallway smelled like cigarettes, A/C fan would not stay on continuously (like the fan sound when sleeping and the room to be constantly cool) and bed was uncomfortable.
Randy Sun, 12 September 2021
Liked: Location was convienent
Nicole Wed, 8 September 2021
La'toya Wed, 8 September 2021
Disliked: Only thing I didn't like was the swimming pool was dirty looking .on the website it shows a jacuzzi tub in the room only to find out there wasn't??
Jakevia Mon, 6 September 2021
Disliked: The breakfast was very limited
Anonymous Sun, 5 September 2021
Liked: The staff were very helpful, I was able to get everything I needed promptly! I had no issues during my stay, Thank you..I would stay again and recommend to others.