Best Western Plus North Canton Inn & Suites

Very disappointed and highly doubt...

Liked: Location was great. All the shops were right there.
Disliked: When we arrived, the air in our unit wasn’t on. We left and came back and it still wasn’t working. Very unacceptable considering the temperatures during our stay plus having two very small children. They did end up moving us after we had to listen to screaming babies for an hour because they were so hot. We ask if they had a fan and they said they didn’t. The vending machines were not working and then not even there. The TV would not connect to anything. The floors inside the hotel were sticky and gross. I’m very very disappointed in this place, considering the amount of money I had to pay.

Exceptional

Very good

Very good

THEY DO NOT VALUE CUSTOMERS...

Liked: It was conveniently located to the baseball hall of fame.
Disliked: I did not like the fire alarm that kept going off from 2:30 AM - 3:10 AM. Stuff happens! HOWEVER! They never called the fire department until 3:10, another patron (retired VET and police office) how to make the call. There was clearly smoke and a smell coming from the machine room, where it was tripped, so to determine that it was a false alarm, that kept going off and risking everyone’s life is absurd. To add insult to injury - since the manager was on property once this occurred until the next afternoon, the kitchen did not have the proper equipment allowing the staff to provide a decent “free breakfast” and breakfast was a joke! You think that after doing this to your customers you would have gone to the local bagel and/or dunkin and provided something above leftover boil eggs, semi frozen potato, and Luke warm bacon. This bad breakfast/poor kitchen equipment, was validated the next day when I watched the sweet woman preparing breakfast (trying to) run from the kitchen facility to a vacant guest room to use the microwave to heat items. Talk about not sanitary! THEY DO NOT VALUE THE CUSTOMER OR CUSTOMER SERVICE. Additionally - the carpet smells like mold and needs to be replaced, I now have sinus issues after two nights there - I couldn’t leave soon enough, if I could have been refunded I would have left as soon as I checked in the mold in the AC and/or carpet was that bad.

Poor

Liked: clean room
Disliked: fire alarm went off 7-8 times from 2-3 am before the fire department arrived to turn it off.

Fire alarm going off in...

Liked: Clean
Disliked: At 2:30am fire alarm went off and stayed on until 2:40am with no fire trucks coming to the place. The staff was just sitting at his desk saying it was a false alarm. So loud that you could not get back to sleep so most people stayed outside. At 2:40am we went back to our rooms and over the next 15 minutes it went off again several times. Not a place for a good night sleep and how safe is it when the fire alarm goes off and no fire trucks came. So it appears their fire alarm is not connected to the fire department. NOT GOOD! While typing this it just went off again at 2:59am and 3:02am so it looks like NO SLEEP tonight!!!!!!

Exceptional

Liked: Very clean and quite

I will stay there next...

Liked: breakfast was very good and easy to find everything
Disliked: I don't believe you could improve it. A good variety of hot and cold foods available and the lady in charge constantly checking if everything was ok.