Best Western Plus New Cumberland, New Cumberland

It's clean; breakfast was good; staff courteous albeit somewhat slow. Was given a handicapped room initially but was changed to a room with a jacuzzi for the inconvenience of carrying baggage twice. Nothing special here but no real complaints or issues!

Liked: Good breakfast.

Everything was good, just the...

Liked: The room was clean, the bed was comfortable, the staff were attentive and the breakfast was great.
Disliked: The pool was not working.

Very good

Liked: Breakfast, comfortable bed
Disliked: The pool was closed

Call before you book to...

Liked: Had a good breakfast.
Disliked: Stay there with family chose this hotel due to hotel having a indoor pool. We got there and indoor pool was not open. We wanted to get a refund and leave and they would not do. So that was very disappointing. They gave us small amount off bill..

Horrible attention from the staff

Liked: Nada me gusto
Disliked: The bad attention of one of the girl at the reception, we planned the trip well in advance, we called to confirm everything and if the pool was available but the same day we arrived I feel that we had called hours before they had closed it they did not want to help us move to another hotel of the same chain, the girl spoke Spanish after she refused to speak to us in Spanish we spoke to her in English and she said that she did not speak English it was disappointing the visit as tourists I do not recommend that specific place, they did not have breakfast since they are included in the package. They didn’t want to cancel the reservation, they only offered us a refund of $25 a day, which was disappointing

Pleasant

Ok...but the Best Western Plus...

Liked: Pool was nice....hot shower was nice...breakfast was good.
Disliked: No hot tub...pillows were to small....room could have been cleaner...there was a dried coffee stain on the counter in the room....a stain on the carpet....the floor in front of the elevator was dirty when we arrived and stayed dirty up to our check out time....desk clerks could have been a lot more friendlier....air conditioner worked so so.... inside of some of the drawers were dirty...so we didn't place anything inside of them.

The hallways smell bad and...

Liked: It is close to some places
Disliked: There is a lot of smoking around and just scary at night since when I arrived there were only men outside the building