We got overcharged on our rooms, and on the second night our cards didn't work. When we got new cards they set it up as a new reservation so we got an extra charge on the credit card.

Liked: It was 5 minutes away from the venue (New City Gas).
Disliked: Overcharged on our rooms.

Hotel was great; location was great; staff was great.

Liked: The rep on the phone worked very hard to accommodate my needs.
Disliked: I was told the website discount was as good as the military discount. This was not true.

I enjoyed the location a lot; when I come back I will book a room with you again.

Liked: Service at reception was very good; room was very clean and had everything a traveller might require.
Disliked: Maybe change the pillows a little - they are too soft; room seemed smaller compared to Best Western in Niagara Falls.

Very good

Great location and a spacious...

Liked: The room was spacious and they even upgraded our room for free which we very liked.The beds were very comfortable. The bathroom was clean and spacious. There were a fridge, a coffee machine, and complimentary coffee kits in the room.
Disliked: The air conditioner was very noisy, woke me several times in the night when started working.I would appreciate a microwave in the room also because the majority of restaurants near the hotel had no dine-in due to COVID-19 restrictions (so we had to eat in the room).

Exceptional

Exceptional

Good

Liked: staff very pleasant

Exceptional

Exceptional

Passable

Good