Best Western Plus Milwaukee Airport Hotel & Conference Center

One of the best hotels I've been in!

Liked: Everything.
Disliked: Nothing.

weekend getaway

Liked: friendly staff swimming pool was clean and good hours good location and parking facility was pretty quiet nice size refrigerator
Disliked: buffet they stopped making some food an hour early said they reached food limit pool bathroom doors didn't lock and it smelled bad shade was broke couldn't open for light in room outlets

It was fine for 1...

Liked: The girls are the front desk were awesome.
Disliked: The one bed was broken but still usable for 1 and the shower didn't work in our room.

Seriously Lacking

Liked: The pool was great
Disliked: We were 1st given a room that was NOT CLEAN. So we were moved to another. The 2nd did NOT have a shower curtain. The free breakfast was cold. Most items were gone way before we arrived at 8am. The next morning was even worse. No yogurt, no juice, no waffle mix, no eggs, no bacon, no sausage. No clean tables. No clean plates. And nobody replacing anything.

Exceptional

Very dissatisfied with waking up...

Liked: Did not eat the breakfast due to waking up with mice poop in the bed. The restaurant was closed both days, so couldn't eat if I wanted to.
Disliked: Very dissatisfied and disgusted with waking up with mice poop in the bed. The front desk said they couldn't comp my room since I wasn't a member, even though I did not ask for a free room. The manager was not there, but was told she'd call me today. She did not, and her staff couldn't or wouldn't assist when I called them. Couldn't eat the free breakfast even if I wanted to since the restaurant was closed both days.

Unsatisfactory , would NEVER stay...

Liked: Breakfast was reasonableStaff in the dining room were very good and pleasant
Disliked: No linens for the adjoining bed in suiteEven after asking they could not give us any pillows or a blanket for that bed Sofa bed mattress was horrifically dirtyBathroom had bugs but front office said they cannot help as there is no staff in the evening We won’t see the tub until we got settled in hence could not have asked earlier We stayed there from Thursday to Sunday checkoutNo trash removal, no housekeeping even after we requested and they said they are sending someone Person even talked to her supervisor and had it okayed.Toilet blocked but the front desk could not helpSent up a plunger after multiple calls We could not unblock the toilet ourselves Bottom lineDespite paying 1000 dollars per suite ( granted it is not very expensive but is not free either)We felt unclean to stay there and couldn’t not wait to come home to a nice shower

Can’t be trusted don’t use...

Liked: Company will steal your money while the card is locked
Disliked: Steal from your account

Horrible

Liked: Nothing
Disliked: Here’s my google review on our hotel: Doesn’t even deserve a 1 star. Booked 4 rooms ALL different confirmation numbers and bookings. Hotel cancelled all 4 rooms without notice . Went to check in and informed they were cancelled— would not budge as I had all confirmations with NO CANCELLATION info until 10 minutes after I went to check in.I ended up staying with 1 of my kids while moving 3 ppl to Hawthorne airport hotel. As the night progressed I noticed 4 rooms never used and those rooms were still available come the AM (for a hotel that said “we have no rooms available”. Biggest difference is I paid 152/night poolside and rooms were going for 280-290/night poolside. Hmmm interesting!!The room we had was horrible— carpets dirty and sticky, main light switch turned all power throughout the room on/off, our room door did not shut tight or even lock, the toilet made a huge grinding sound for 5 minutes after each flush, no parking available in their spots due to weddings, room cards never worked and were redone 4 times in the course of 1 night, no pool towels, pool freezing, no warm water for showers, breakfast was ice cold, coffee machines did not work in breakfast area, hot dishes did not heat up, bathroom fans didn’t work, AC was sub par to cool room off (temp was only 77 outside so not hot), hallways ungodly hot, chlorine in pool burned eyes and nose, etc etc etc. we complained and absolutely nothing done.Saga continued thru Sunday morning— no food on breakfast buffet (we arrived 1.5 hrs before it closed)- absolutely NO hot water— no ice throughout the building—If there weren’t festivals and summer fest in town we could’ve moved however there were no other rooms available anywhere.

I most likely won’t stay...

Liked: Breakfast was good.
Disliked: Service and staff effort