Best Western Plus Midwest Inn Guest Reviews
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|12.8 miles from Omaha centre|
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Allison Tue, 4 January 2022
Liked: beds were large and comfy, and the hotel was pet friendly which made traveling with dogs easy.
Disliked: the toilet in our room was clogged upon arrival. when flushed, it flooded the room. It was disgusting.
John Fri, 31 December 2021
Liked: The facility was nice. The receptionist, based on our experience, was misleading. There seem to also be major holes in the competence or diligence of some of the other staff.
Disliked: Using the booking app, I changed my date (3 times, because I wasn't receiving a response ... we had a serious accident), but the change request was never accepted or even acknowledged (yet 2 other hotels did so within a minute). So we were charged. When we arrived the next night, the receptionist told us we had been charged as 'no shows', but she could not give us a reason why they had not acknowledged my change of dates. So she quietly billed us again, discovered by us a few minutes later when we checked our credit card statement.When I questioned the 2nd billing, she resisted until I insisted that she call her manager. Then she said the charge would be reversed. Now it's 24 hours later, but it has not been reversed.
Steph Thu, 30 December 2021
When they ask if you...
Liked: The price and the location.
Disliked: We stayed here about 6 months ago and this room wasn't as clean as the room we got the last time. The bedspread had stains, the shower was so hard to get to work we thought it was broke, the phone didn't work at all,it didn't look like it was vacuumed very well. The sheets and pillows were clean as were the towels so that made it OK for us to stay. I am not a picky person, just want a clean, safe room. I brought lysol and sprayed everything as well. (I do that everywhere we stay)
Anonymous Thu, 30 December 2021
thankful we only stayed 1...
Liked: it was affordable pool and hot tub was really nice
Disliked: there was a $250 deposit and when it was time to leave they tried to accuse us of stealing a pillow. and I wouldn?t get deposit. The front desk lady was soo rude and literally told us she knew housekeeping put the pillows there this morning made the Gm go check the room and accused us for 10 minutes in front of everyone else that was checking out. i told them I would wait while they checks the cameras I told them to check. then 10 mins later she says I?ll check you out now. so I asked her what about the pillow and she said there housekeepers have been throwing stained up pillows away and that was one of the rooms they through away. and didn?t even apologize until I asked about an apology and she didn?t want to and was like oh, yeah, sorry for the inconvenience. it?s decent for the price but the staff is horrible. weren?t even friendly to the kids.
John Wed, 29 December 2021
We have stayed here before....
Liked: Breakfast had several offerings. Hot foods were very good snd kept hot. All options were good!
Disliked: Recommendations for evening meals?
Lucyylee Sat, 25 December 2021
Everything was pretty good!
Liked: Location was great. Staff was friendly. Room is clean
Disliked: The coffee maker in the room was broken and I was too lazy to request a new one.
Geoffrey Sat, 25 December 2021
Liked: property was clean, great food, lots of parking, a pool and spa open late, and a wonderful breakfast.
Disliked: I never watch TV but this time I did because it was a late night and the channels were not all there. Still enjoyed the room and what was on.
Steven Thu, 23 December 2021
Terrill Thu, 16 December 2021
It got the job done.
Liked: Breakfast was fine. We were in a hurry to get going, so did not do anything but sleep and go.
Disliked: Too many chemicals used in cleaning. Poor air filtration or circulation. My dogs had to breathe the fumes. Even though i put their blanket on the floor, this did not help much.
Beth Sat, 11 December 2021