Best Western Plus Louisville Inn And Suites

Superb

It worked. Will not choose...

Liked: The staff was friendly. Breakfast was standard. Easy access to where I needed to go.
Disliked: No elevator!!! No one to help carry heavy bag to my room. Bathroom needs an upgrade. Headboard was all streaky.

Exceptional

Exceptional

Exceptional

Liked: The stuff were kind and helpful

Disappointing stay with several issues

Liked: The room was spacious enough given the cost per night. Lobby was comfortable for working and the wifi was good.Mark at the front desk was nice during check-in. Housekeeping was friendly when we needed one item for the room. Good central location for the region, with plenty of restaurants nearby.
Disliked: The elevator was out during our entire stay and all first floor rooms were booked, so we had to carry our heavy bags up and down stairs with no offer of assistance. The bed had the oldest, most worn fitted sheet on it that we've ever seen in a hotel - it should have been retired years ago. The bed wiggled every time someone moved so our sleep was quite disrupted. We did not request housekeeping during our stay and we had the "do not disturb" sign on the door, yet our room was unexpectedly accessed and serviced while we were out.Overall, this is a pretty tired property and we won't be staying there again.

Superb

Tv is difficult to use...

Liked: Clean Great breakfast and clean area and comfortable
Disliked: Location Quiet Breakfast and chocolate chip cookiesCoffee machine

Good run-of-the-mill place, convenient location.

Liked: Beds were comfortable, room had the usual amenities. Breakfast was good, staff friendly and helpful.
Disliked: Room was a little cramped for 4 people, and some of the layout was wonky, like the toilet paper roll right below the sink, which itself was off-center for no apparent reason. Window didn't have much of a view.