Best Western Plus London Wembley Hotel

Work

Liked: Good location for food.
Disliked: Price of parking and the size of parking space.Price was different from advertised.

Great location. Great value for money

Liked: I was moved to another room because the water was going to be off for the day. The new room was huge and brighter due to being on the other side of the building. The guy in receptionist was kind and helpful and friendly. The shower pressure in the larger room was amazingly strong and powerful.
Disliked: My room was tiny. The shower head had mold on it where the water comes out. The toilet was not clean. The room was freezing cold and took days of the heat being on high to warm up the room. The extractor fan didn't seem to be working. After being there for a few days the room and windows were so moist from the shower that the windows had moisture on them so the room was colder. There was no breakfast or food due to covid.

Exceptional

Liked: Location is amazing, staff are amazing

Perfect

Liked: No complaints at all, clean, friendly staff, good value for money and cool modern room with a big shower!
Disliked: Nothing! Perfect for what I needed.

Receptionist was very friendly & professionals approach

Liked: Best customer service
Disliked: NA

Pleasant

Liked: Central location

Exceptional

Very good

Will use it again

Disliked: Glazing - better sound proofing