Best Western Plus Landmark Inn, Laconia

Liked: The bed was comfortable and the room was nice. Dated hotel, but comfortable. Friendly customer service. It was the perfect stay over for the concert at the Bank of New Hampshire Pavilion.

Very good

It was a descent place...

Liked: The bed was very comfortable. We slept like a baby. The bathroom and room looked like it was recently renovated. Due to the pandemic breakfast wasn't served in the conventional manner in the lounge, but the staff cleverly "brown-bagged" the breakfast to-go which was nice. Free parking is always a plus and Walgreens right across the parking lot was convenient.
Disliked: Although the bed was very comfortable we kept bumping our shins on the protruding corner of the bed. Perhaps a rubber bump guard could be installed on the corners. The rooms were renovated, but oddly the door to the room and the bathroom door looked like the original doors (upgraded with electronic locks). The room door bolt lock could not slide into locking position without putting some pressure on the door itself. Same for the bathroom. They also could improve the mini self-serve juice and coffee bar.

Exceptional

Some really good qualities, some...

Liked: The property was amazing. Clean, warm and inviting. The pool was okay and the kids enjoyed it but it was freezing. The beds were cozy and warm - I slept great. The shower was fantastic. There?s a Walgreens in the same parking lot, in case you forgot to bring something as well.
Disliked: Check in was a bit slow. There was no one at the counter when I first arrived and no one could be found within the lobby area. It took about 10 minutes before someone showed up. Same as when we were leaving; no one at the counter for checkout but there was a lockbox to put your room keys in. Continental breakfast was lackluster - a cinnamon breakfast granola bar, some lifeless fruit and mini bottles of water. It was all behind the counter, not within view and there wasn?t a list of what we could get. The gentleman waiting on us just said ?so..... what do you want?? Maybe type out the days breakfast menu to easily pick from would make things go more smoothly.

Exceptional

Had a good time

Liked: Breakfast was ok
Disliked: Never could fine the staff. My husband was looking for a cart and the staff did not go out of its way to help us. We had to lug everything in 4 trips.