Name: Best Western Plus Lamplighter Inn & Conference Centre
Address: 591 Wellington Road South, London, ON
Telephone: (888) 608-6346
Rating: 4.25

Went to London for a Slayer concert at Bud Gardens. The hotel was beyond my expectations. It is so clean, and the staff is great. The pool area and plants are amazing, plus it has an arcade, and fitness room. It is close to everything. I will stay here again and again!

Liked: The atmosphere, the cleanliness and the service.
Disliked: Nothing.

Pleasant but overpriced disappointed

Liked: Very clean staff was pleasant room was comfortable but average
Disliked: In the middle of a construction zone difficult to get in and out of. Overpriced for what was a basic room nothing special. Water pressure was horrible took twice as long to wash my hair even on the most powerful setting pressure. They didn’t want to make up the room and I’m sorry when I’m paying that kind of money I expect all the services no questions asked!

Superb

Facilities excellent the rooms were...

Liked: I liked the pool area with the slide the kids enjoyed that in our family group. Our room was a walk out patio in the atrium so it was excellent.
Disliked: The beds were not great and the bottom sheet kept falling off the bed. No nightly service.

Exceptional

Disliked: Blinds on room were dirty

Exceptional

Liked: The waterslide was a huge hit with my kids. Being able to order off the breakfast menu was also an added value over the traditional Continental Breakfast.
Disliked: I enjoyed everything!

Exceptional

Great for a family trip!

Liked: The pool was great
Disliked: I wish we had been informed that there was a height restriction for the slide. 3/4 of our children could NOT participate in sliding.

Would not stay there again

Liked: Staff members were nice and helpful.
Disliked: This hotel is outdated, the rate is for a 5star hotel and this hotel if far from being a 5 star hotel, rooms are outdated and not so clean, the coffee maker was full of dust like no one has touch it in years, the beds are soft mattresses, my kids complained about sinking in the mattress and they are super lightweight. If the rate was 100 dollars a night I’ll give this hotel a better rate but for over 360 dollars a night you expect more. In comparison the brand new Hard Rock Hotel in London had rooms for the same rate for that exact date. Unfortunately I couldn’t cancel my reservation here. The pool area is big and keeps the kids busy. The kids loved the slide and the pool. Overall this hotel is over priced, that rate doesn’t even include breakfast so we had to plan for that too. The staff was welcoming even that they forgot to give us the bracelets when we checked in and had to go back to the front desk to get them. I think they were trying to keep the outdoors clean and that good but the rooms are dirty and old, old furniture, old light fixtures, old bathrooms, old beds, old tv programming.