Good

staff was very professional and...

Liked: very nice. good location

Exceptional

Michael of the reception made...

Liked: First of all, I would really like to thank Michael from the reception. I had some rough (not related to the hotel) days during my time in the Oakwood area, but Michael really brightened up those days. Best Western can be really proud to have him as one of their employees. Beside that, the location is also something worth noting: it's close to the highway but you don't hear the traffic, it's close to several dinner option, and it's within reasonable driving distance of Atlanta / Athens / Helen / Toccoa / Dahlonega / ...I liked the new shower cabin.
Disliked: My room could have been cleaner (e.g. carpets). It wouldn't hurt to replace the sheets and curtains with new ones either.

Very good

Liked: Reasonable price and pleasant staff. Good breakfast!
Disliked: Was put in a handicapped accessible room even though I am not handicapped and the walk in shower leaked water into the bathroom and even the hall because the shower curtain wasn?t long enough.

Exceptional

Great hotel, with an even...

Liked: Michael, who was checking me in was PHENOMENAL!!! I had trouble with booking.com, and stood around for an hour as we tried to resolve it. It was late. I was tired. Michael was helpful, comforting, and kind. That's a top-notch employee right there who deserves a raise! The room was beautiful and very clean, the bed was super comfortable. I have difficulty finding gluten-free breakfasts that I can eat at hotels, but Best Western Plus had eggs, sausage and bacon, so it was definitely a bonus.
Disliked: There wasn't anything I disliked about my stay.

Superb

Overall stay was good except...

Liked: Room was nice clean and comfortable
Disliked: Was sent a text advising that check in was at 3, but was advised upon arrival that check in was at 4. Not good.