Best Western Plus Lake Front Hotel

When we first arrived my daughter almost sat on a hypodermic needle that was sticking out of the chair cushion - all they did was give us another room to stay in.

Disliked: Bad experience.

Exceptional

Very good

Good

Superb

Exceptional

Liked: Location on the lake. The room was big and had a great view.
Disliked: Breakfast stopped a little early. 10am would be better for families

Superb

Superb

No elevators and horrible customer...

Liked: The bed was very comfortable
Disliked: We have stayed here previously about a year and a half ago. We had WONDERFUL food and WONDERFUL great service interactions. This time was completely the opposite. Im so upset at the way we were treated. We were given a room on the 3rd floor, completely away from the amenities, with physical limitations walking up and down 3 flights of stairs for 2 days was a nightmare. But the worst part was how we were treated by the employees. EXCEPT the one who checked us out, she was WONDERFUL. No mention when booking this reservation of NO elevators, what an absolute disappointment. We won't be staying at this place again. So expensive for what we got and how we were treated! And the lobby bathroom was disgusting... mildew sinks, toilet paper everywhere. I can't even believe for the price it was run this way

Very good

Disliked: When you pay a premium price, you expect house keeping every day. Every other day at a minimum.Every 4 days is unacceptable