Best Western Plus La Mesa San Diego

Good enough

Liked: We really liked the customer service. Very kind. We also liked the closeness to the Viejas area and downtown la mesa
Disliked: It was not as clean as we expected. We needed a third bed which was supposed to be the couch bed but that was too dirty to sleep in. The rooms smelled a little funky. Just overall felt a little dingy vs. what we saw in photos.

Very good

Last minute change of a...

Liked: Comfy. Friendly staff. Clean rooms.
Disliked: Location is a little out of the way but not in a bad way. Close to the highway, positives and negatives to that.

Very good

Housekeeping with attitude

Liked: What we liked about the property was the closeness to SDSU.
Disliked: The hostile attitude and lack of cooperation from housekeeping. If you want your room cleaned, this isn’t the place to stay. Unfortunately this stay we were embarrassed and accused of lying by housekeeping and argued with me and my teen daughter about the time of day it was and why they can’t clean the room. This is was after repeated asks to clean and was told in an hour. To make it worse, after speaking with the front desk on the phone explaining what happened, the housekeeper walked away from our room and spoke in spanish saying terrible things about us. What she didn’t realize was we could understand her words as she yelled them down the corridor to another housekeeper. Tried to contact manager through the supervisor and sent an email, still waiting for a call back. No response.

Very good

Exceptional

Pleasant

Liked: Breakfast was tasty but always cold...had to heat up everyday.
Disliked: Asked for bathmat x2- never got it

Exceptional