Best Western Plus Kennewick Inn

Superb

Overall very good stay

Liked: Very convenient to get to. Easy access to the rooms and facilities
Disliked: Beds are a little worn. Conference room wasn’t cleaned from previous guests that used it when it was opened up to us

Very good

Superb

Good

So so. Should have been...

Liked: Pool & hot tub.
Disliked: Took 40 minutes to check in. Short staffed. Keys didn’t work when we got to room. Had to wait another 15 minutes to get keys that did. Got to pool and no pool towels… had to get those . Also sauna was broken! After being told in a prior call that everything was working. Big inconveniences!!!!

Terrifying. My family was stranded.

Liked: Not Applicable. We got to the property and they had no room available for us. Had booked in advance and was never advised that they had no rooms. So my 3, 6 & 7 year old my husband and I had no place to stay.
Disliked: They rent out rooms through 3rd party companies and apparently don't update when they get full. Then you get to hotel and there are no rooms. They over sell, and then leave families stranded. Refund for room was delayed to the point that it could definitely leave a family with no ability to look for a hotel elsewhere.

Good

Liked: My kids liked that the pool was open 24 hours. The breakfast was good too.
Disliked: They had to move me rooms because they didn't pay attention that they were doing repairs to the room they put me in first.

Good