Best Western Plus Kelly Inn

Exceptional

Passable

Liked: Staff was nice. Nice location
Disliked: Smell of the room. Cleanliness. Room smelled like straight must and urine from the moment we first walked into the room to when we checked out.

We enjoyed our stay and...

Liked: The pillows! We went home and ordered some! The man who checked us in seemed bored by the process. The woman who checked us out could not have been nicer! Friendly and chatty. The room was very nice. The refrigerator was very useful. We saw many young people in the pool area who seemed to enjoy themselves.
Disliked: The man who checked us in Saturday night (sort of crazy hair) seemed bored by the process. Later that night he got extra towels for a couple of customers, they both thanked him. So maybe he was in a better mood later at night?The only other thing was the wad of chewing gum in elevator A. Maybe the staff was unaware of it.

Bad

Liked: People selling drugs in parking lot outside my room.

The room was nice, fit...

Liked: Everything was clean and fit our needs for the night.
Disliked: Every family has different needs what we needed it fit. Nothing to complain of.

Good

Very good

Good

Necessary stay and it was...

Liked: I had to relocate for two days during home repairs. The motel was 1/2 way between home and work. Room was small, but comfortable and had everything I needed. They accommodated my need for a room with no stair access before I got there which was very nice.
Disliked: The staff wasn’t helpful when I checked in, sending me on a long walk to my room where I discovered a parking lot and another entrance around the corner. Why wasn’t I told I could save that walk by driving around to that parking lot?