Best Western Plus Jfk Inn & Suites

Attended a concert at Verizon Arena. Hotel a short drive/taxi ride to arena. Very convenient. Parking not as convenient - very few spaces available and when we asked night employee for some suggestions on where to park she rudely shrugged and said she didn't know. To be fair, however, the daytime staff were all very pleasant and when we reported the parking issue at time of check out. The employee was very apologetic and stated she would inform management. Her strong customer service skills helped us to leave on a positive note.

Liked: Beautiful and spacious room. Daytime staff pleasant and helpful.
Disliked: Inadequate parking. Night desk employee was rude.

Exceptional

Exceptional

Best hotel for the buck...

Liked: Love this hotel!!
Disliked: Nothing

Exceptional

It was not all that

Liked: Good value
Disliked: Dirty pool and unprofessional/rude staff

Great service

Liked: Clean
Disliked: It was all good

Very good

Anywhere but here is better

Disliked: The nonsmoking room we reserved smelled like a smoking room that they sprayed ten bottles of air freshener in. They did move us to another room, but it took some doing instead of making it right immediately. The sheets had huge tears all over them. A neighboring room had a large German shepherd who starting barking at 5 AM and the front desk said they couldn’t do anything about it. We were downstairs finishing up breakfast around 8:45 and grabbing some coffee to go, and the employee told us she was going to close it down and we had to get out of there. She stood with her arms crossed in front of the coffee machine! It was bizarre. Other people were still coming down and she told them they didn’t have time to eat because she was cleaning up. Her demeanor and tone was rude. It was not a great place to stay.

Exceptional