Name: Best Western Plus Jacksonville West
Address: 525 Chaffee Point Boulevard, Jacksonville, FL
Telephone: (888) 608-6346

Best Western Plus Jacksonville West Guest Reviews

Overall Average Score:

Good (3.8 out of 5)

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Clean, comfortable and convenient.

Liked: The breakfast, the kids enjoyed it.
Disliked: Not being able to get my money back for my unused day because I used a third party booking. (Booking.com)

Exceptional

Liked: They treatment and staff so friendly

Very good

Exceptional

Passable

Liked: The hotel was clean and the room was clean.
Disliked: The mattress on the bed was very worn out. It sunk when you laid on it. It needs to be replaced.

Very good

Liked: Room size
Disliked: Bath towels were small and thin.

Exceptional

Liked: I loved how clean and the staff were excellent!
Disliked: It rained and I couldn't enjoy the pool! Mother nature

Excellent!

Liked: It was conveniently located, comfortable beds and pillows. The room was spacious with nice TV and many channels to choose from. The breakfast was delicious with many juice and tea options. Very friendly and helpful staff.

Exceptional

Pleasant

Liked: The staff was great except for one older man. He had something to do with house keeping, and was ugly to the other employees. Breakfast was great, sausage, eggs, biscuits and gravy, toast, waffles, cereal, fresh fruit, yogurt, muffins, juices, milk, coffee, hot chocolate, etc...
Disliked: I booked a room for 5 people. We got 2 towels. So we used those and asked for more and they gave us 2 again. I didn't have a balcony like I was supposed to, and the fold out couch/bed was broken.