Best Western Plus Inntowner Madison

Very happy with the customer service, cleanliness of rooms, shuttle service, hot breakfast and price. Very happy we stayed and will be back if we ever need a hotel in Madison, WI again!

Liked: Clean; smelled nice; beds were comfy!
Disliked: None!

The room was awesome; very, very, nice staff; we got a shuttle to and from the venue and even though the concert ran late they still came and got us, even at 11:30; I would recomend this place highly.

Liked: Super nice room.

Overall - we enjoyed the...

Liked: I like the amenities, pool, hot tub, eating/bar area. The two gentlemen working when we checked in were great and super helpful. Food was decent. We loved the check out time of 12, it’s so much more convenient of a time!
Disliked: The parking lot was super crowded and we found the last parking spot available.

Superb

Liked: We enjoyed all complimentary soaps and towels. My friend enjoyed the fact that there was a makeup towel speficially! Plenty of towels and the beds were comfy. There were plenty outlets around the room which was nice to see. The staff were great, super easy in and out! Breakfast was included too which was a big plus! I would book again
Disliked: Some things that weren't a big issue, but some things we wished were different were the size of pillows. The ones given were nice, soft, and convenient, but they were a little small. A little thicker blankets would've been nice, so that the room could be cold for one guest but the other can still be warm. Finally, we thought it would've been nice for the outlets if they included a USB-C port because more phones are switching usb to usb. Besides those things, everything was great :)

Very good

Bad

Liked: We got there to check in and they didn't have a room for us. We had to go to a different hotel and had to have two separate rooms. We get together once a year and couldn't all be together

Exceptional

Exceptional

Exceptional

Exceptional

Exceptional