Name: Best Western Plus Inntowner Madison
Address: 2424 University Avenue, Madison, WI
Telephone: (888) 420-1641
Rating: 4.25

Very happy with the customer service, cleanliness of rooms, shuttle service, hot breakfast and price. Very happy we stayed and will be back if we ever need a hotel in Madison, WI again!

Liked: Clean; smelled nice; beds were comfy!
Disliked: None!

The room was awesome; very, very, nice staff; we got a shuttle to and from the venue and even though the concert ran late they still came and got us, even at 11:30; I would recomend this place highly.

Liked: Super nice room.

Exceptional

Superb

Great Place to Stay

Liked: The beds were comfortable! The rooms had what we needed for a stay away from home. The staff were very friendly and helpful!
Disliked: There was nothing I did not like.

Very good

Liked: Great breakfast

Good location, mediocre offerings and...

Liked: The location was convenient to the UW-Madison campus. An adequate, though not outstanding, breakfast was included.
Disliked: Some confusion during check-in because apparently someone else had accidentally been checked in under our reservation. This was quickly sorted out. The hotel itself was somewhat run down and in need of an update/remodelling. Very noisy lobby with a lot of commotion. The bedding looked like it had seen better days. Overall, the level of quality was lower than other hotels that we have stayed at at a similar price point.

Superb

Very good

Overall - we enjoyed the...

Liked: I like the amenities, pool, hot tub, eating/bar area. The two gentlemen working when we checked in were great and super helpful. Food was decent. We loved the check out time of 12, it’s so much more convenient of a time!
Disliked: The parking lot was super crowded and we found the last parking spot available.

Superb

Liked: We enjoyed all complimentary soaps and towels. My friend enjoyed the fact that there was a makeup towel speficially! Plenty of towels and the beds were comfy. There were plenty outlets around the room which was nice to see. The staff were great, super easy in and out! Breakfast was included too which was a big plus! I would book again
Disliked: Some things that weren't a big issue, but some things we wished were different were the size of pillows. The ones given were nice, soft, and convenient, but they were a little small. A little thicker blankets would've been nice, so that the room could be cold for one guest but the other can still be warm. Finally, we thought it would've been nice for the outlets if they included a USB-C port because more phones are switching usb to usb. Besides those things, everything was great :)