Best Western Plus Indianapolis North at Pyramids

Superb

Superb

Liked: Breakfast was terrific. It was even ready a bit early as I had to leave the facility early so I was able t o eat before I departed.

Exceptional

I had the young lady...

Liked: The sweet young lady that was working at the desk
Disliked: Our room had not been cleaned for a very long time.

I won't be booking again...

Liked: The location was excellent in relation to the places I was visiting in Indianapolis. The front desk staff were amazing at problem solving and resolving a few issues. The bed was comfortable, and the room was extremely quiet.
Disliked: The hotel was a bit run down. There were tiles that were chipped and possible mold issues in the bathroom tub area. The sheets were very thin and had remnants of hair from previous guests. The bathroom towels were also very thin. The stairway area needed swept as the carpet was quite dirty. I was also surprised by the strong smell of marijuana throughout the 2nd floor hallway even though this was a non-smoking hotel. I had issues upon check in with my payment. I had already paid for the two nights through booking.com. The hotel did not have record of this but I provided my receipts to them. They advised that they would deal with booking.com for payment. They also did not have me listed as staying for two nights. Upon further review, they found that booking.com had registered me for two separate nights. The front desk staff were extremely patient and professional and took great care of resolving the issue.

I’m thankful for the roof...

Liked: Easy access to the interstate
Disliked: -I didn’t feel safe while we were there. It was a very uneasy atmosphere - lots of folks loitering about outside and in the lobby. -The staff was not helpful. When we had problems, they made excuses instead of fixing the problem. For one example, our TV only showed the black and white “fuzz” because the cable box didn’t work. Instead of them coming up to fix it, they told us how to wiggle the wires to see if it helped. It did for a few minutes then never came back. They said they would get a new box for us, but they never did. When I asked again, they said there was nothing they could do. -It was also very dirty - from the lettuce on the chair in our room to floors not being vacuumed all weekend to the staff not cleaning up vomit by the doors (multiple doors) for the two days we were there.

Superb

Liked: Clean convient location free breakfast
Disliked: I had to go down to the front desk to get toilet tissueIce machines on my floor and floor 2 weren't ready - no ice

Bad

Good