Best Western Plus Hobby Airport Inn & Suites

Exceptional

Bad

Quick stop, quick sleep, quick...

Liked: Close to the airport and great shuttle service. Breakfast included was perfect for our group.
Disliked: There was an odor in the hallways. I am not sure if it's just the way things are in Houston.

Passable

Liked: I’ve loved staying at this hotel previously. The hotel itself is clean and the breakfast is good.
Disliked: When I had arrived, they had cancelled my booking.com reservation, and told me that I had to complete another reservation through the hotel directly. I explained that my payment information needed updating on the booking.com app, but the reservation payment had gone through on booking.com. I even showed my bank statement showing the transaction and processed payment. I was told there was nothing they could do. I paid for another reservation through the hotel directly and I’ve been waiting for a refund for the booking.com payment.

Everything was as expected and...

Liked: Room was really good and clean. All amenities in the room as mentioned on the booking page were provided. The continental breakfast was quite decent and the coffee was specifically of good taste.
Disliked: All good

Superb

Exceptional

Liked: Rooms were very clean, and the breakfast was pretty good for the value of my stayed ,and great costumer service.
Disliked: No negative comments whatsoever.

Good

Disliked: Bed was too hard for my liking and pillows were too flimsy, other than that everything was great!

Good