Best Western Plus Heritage Inn

Very poor

Liked: Adults were harassing my teenage daughters and throwing firecrackers at their door. We will not be back here.
Disliked: It was not clean and just didn't feel or look safe.

Very good

Liked: second floor is well maintained. Do not book for the first floor. Stayed there fourth of july weekend. They give the first floor to “lower” priority individuals per say

A good initial choice followed...

Liked: The staff is always helpful. the breakfast is decent.
Disliked: It appears they do vouchers for unhoused individuals. There was loud music, open flame grill on small patio. The neighbors took the chairs from our patio. Roaches. Roaches in the bathroom. The blow dryer didn’t work. Our original room was having maintenance done so I had to ask to get us a new room. We were then placed next to for lack of better words, active tweakers.

Exceptional

Stellar Customer Service!

Liked: IMPECCABLE SERVICE! We were floored with the professionalism and hospitality showered on us by the front desk staff. We had several changes to the booking the surprisingly, the establishment was kind, accommodating and understanding on every hand. We are very pleased and plan to return when we are back in the Stockton area.

Exceptional

Liked: Everything the pool the most
Disliked: Wish the breakfast was until 10

Good and unpleasant but mostly...

Liked: Polite helpful staff at front desk, breakfast was great! Prompt response to any requests for toiletries towels, etc.
Disliked: Rude maintenance man.

Very good

Very good