Best Western Plus Harrisonburg

We asked for extra pillows and they were never brought. There were only two pillows on my bed while on the other there were three, and there were 3 of us in a two bedroom room. Also there was a comforter/heavier blanket missing on one bed. Thankfully, the heater keep us warm enough. Also, we had to ask for extra towels twice. Other than that, it was a great stay.

Liked: Very nice staff and very clean.
Disliked: Not enough pillows and one bed was missing a comforter.

Superb

Disappointed

Disliked: Had an issue with our bill. The manager Michael Dull was inconsiderate and had no desire to work with customers.

Will not be returning nor...

Liked: The room appeared clean and it was nice to have a pool for my son.
Disliked: My family confirmed the week prior to staying there that we were able to check in early for a fee anytime after 10am. We arrived at 11am but were turned away since the front desk said they didn’t have any rooms ready. They stated “we were over half way full last night and guests are not required to check out until 11”. If you’re over half full, that means you have almost half your rooms available for immediate check in. Also if you don’t require guests to check out until 11am why would you EVER offer early check in at 10am?!?! Seems like a 12pm check in makes a bit more sense. Also the fire alarm went off twice overnight after midnight and we were never offered even an apology for the disturbance. The front desk staff were also set up in a common area with their paperwork, personal food, and crafts on display for all guests to see. I’ve never seen this at any other hotel I’ve stayed at and seemed quite unprofessional. Very poor customer service in my opinion.

Pleasant

Liked: We loved that there was a diner next door. We needed it since we drove over 9 hours to get there and was 15 minutes early to check in. The front desk clerk and the manager refused to let us check in unless we paid a 25 00 early check in few.
Disliked: See above

Exceptional

We loved it and will...

Liked: Room was excellent including the bathroom. Everything was very clean. The pool was also very clean and we enjoyed sitting in there. The service was excellent. The breakfast was fantastic. We will be staying at this hotel again. Oh and there is a Buc-ee's just opening up right near there.
Disliked: Can't think of anything.

Superb

Exceptional

Hotel is ok for a...

Liked: Hotel was ok. The reception looked a bit cold. Staff was fine. The room was ok. Best Western hotels are not as fancy anymore as they used to be. Near the highway.
Disliked: Breakfast was until 9 but when we sat there, it shut down at 8.55. And it was not that special. Beds are not too comfortable. Near a truck stop so it can be noisy at night.