Best Western Plus Hanes Mall Guest Reviews
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|4.6 miles from Winston Salem centre|
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Beverly D, Spartanburg, SC, visiting Winston-Salem Fairgrounds Sun, 8 June 2014
Overall very comfortable.
Liked: Very clean and new. Comfortable bed. Good linens.
Disliked: A lot of noise in the hall late at night from other guests.
Danielle Mon, 3 May 2021
Liked: I really enjoyed it
Disliked: The breakfast
Judy Mon, 3 May 2021
Liked: It was very quiet.
Disliked: When we reserved the room I asked for the first floor but we were on the 3rd.
Dorothy Mon, 3 May 2021
Liked: No breakfast thanks to Covid but better safe than sorry.
Justin Sun, 2 May 2021
Would never recommend this hotel...
Liked: Location is good next to mall and lots of shops.
Disliked: Room smells moldy. Was not at all clean. My toddler found an open container of Strawberry lube and was playing with it. Absolutely disgusting . Shower was broken and could only be turned to cold or super hot. Wall texture is peeling off in the bathroom and is all over the floor.
E Sun, 2 May 2021
Liked: Location for our purpose wax perfect
Disliked: We had issues with our booking but the check-in lady at the front desk was very nice and helpful. The early morning crew when I asked about that not so much. Rather rude. I did speak a couple of days lady to a lady named Pam on the phone who was very nice and helpful and we got the issue resolved.
Miesha Sat, 1 May 2021
Jessica Thu, 29 April 2021
Liked: That the room was super clean.
Disliked: The power ended up going out while we were there. Our stay was comfortable but definitely unsatisfied. I?ve never been to a hotel that doesn?t have a generator as back up. Literally had to shower in the dark, and no ac :(
Britney Wed, 28 April 2021
Overall, my stay was okay;...
Liked: I liked the attitude of Brittany at the front desk. She was understanding and exhibited good customer service. The bed in the room was great as well as the tv. Having a fridge and microwave is a plus. The breakfast area was good considering covid precautions. The location of this hotel is great & convenient!
Disliked: I was hit unexpectedly with a $200 deposit for the room since I live in the area. This angered me quite a bit since I booked my room far in advance and received no email or phone call about this new policy when I have peacefully stayed here before without a security deposit. Also, there were people outside yelling profanities and smoking near the door. The exterior of the building is not as upkept as it used to be and the elevators and hallways could be cleaner.
Brittany Wed, 28 April 2021
Judy Tue, 27 April 2021