Best Western Plus Hacienda Suites-Old Town

Quiet relaxing and enjoyable. Beautiful...

Liked: Clean very beautiful property

Very good

The front desk staff is...

Liked: It is in the center is old town San Diego which made it convenient to walk to all the shops and restaurants
Disliked: The property is pretty large so be prepared to get some steps in.

Exceptional

Exceptional

Unfortunately we would probably never...

Liked: The outside was gorgeous. The building was so cute and the location was superb
Disliked: Inside the room is just awful. Hotel looks like a motel. Definitely not worth the $1100 I paid. It’s worth maybe $600. This hotel needs a major renovation. Keys never worked. Locked out at 2am is not the business. Horrible smell in the rooms. My mother in laws carpet was soaked and smelt like mold. Bed was decent. Spa didn’t work. Pool was green. The first staff member who checked us in did not tell us to open the door handles upward not downward. Learned on our 3rd day there. Restaurant closed an hour earlier than its posting for whatever reason

Exceptional

Pleasant

Great staff but they need...

Liked: Pool was nice and the grounds Were pretty
Disliked: The airstream breakfast place was out of food two of our three days! Had to call for a hair dryer, toilet paper and luggage rack